Forum Discussion
satish_txt_2254
Cirrus
CirrusPHONEHOME: Update Server unavailable
Recently i have started seeing this error. What is this about? If F5 checking for updates then how to check which server its connecting etc and where are the proper place to check logs
I found following logs in Logs > LTM
Tue Oct 6 04:03:10 EDT 2015infolbf5updatecheck[12466] PHONEHOME: Update Server unavailable
You can check the current settings by running
. (Or just lookup the configuration utility in System >> Software Management : Update Check. I assume the best available route will be taken to connect to the F5 resources.tmsh list sys software updateIn TMOS v11.5 the
was introduced. In TMOS v12 theauto-check
was introduced. Both settings are enabled by default.auto-phonehomeTo disable both mechanisms:
tmsh modify sys software update auto-phonehome disabled auto-check disabledTo re-enable both mechanisms:
tmsh modify sys software update auto-phonehome enabled auto-check enabledDont forget to run
after a change via tmsh. Thanks, Stephantmsh save sys config
Suresh_GurugubiNimbostratus
Hello from my BIGIP devices i can reach F5 hosts, but still i got these errors. any suggestions.
bigipNotifyObjMsg:PHONEHOME: Update Server unavailable
(BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos) telnet 443 Trying 104.219.111.134... Connected to . Escape character is '^]'. ^CConnection closed by foreign host. (BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos)
(BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos) telnet 443 Trying 104.219.110.132... Connected to . Escape character is '^]'. ^CConnection closed by foreign host. (BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos)
(BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos) telnet 443 Trying 104.219.110.164... Connected to . Escape character is '^]'. ^CConnection closed by foreign host. (BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos)
Ivan_129704We are having the same problem with version 13.1.1
The Update Check works perfectly but in the log it indicates the following lines: Sep 27 08:28:27 slot1/pp info updatecheck[12345]: PHONEHOME: Update Server unavailable Sep 27 08:28:27 slot1/pp info updatecheck[12345]: PHONEHOME: Check for updates result 0
And the Automatic Phone Home is disabled.
Does anyone have a solution to monitor if there are updates available?
- Nicolas_DE_2299
Similar issue on my side. Since upgrade to v13.1.0.2, we got below error every weeks in ltm log when auto-phonehome is launched:
ltm.1:Apr 2 08:18:12 F5-1 info updatecheck[28971]: PHONEHOME: Update Server unavailable ltm.1:Apr 2 08:18:12 F5-1 info updatecheck[28971]: PHONEHOME: Check for updates result 0
And this fire the SNMP trap "bigipUpdateServer" to inform update was in failure due to a network issue. But test done, and all servers are well reachable from the device.
If it's normal because no data have to be transmitted as you say BinaryCanary, why a trap is raised?
- Suresh_Gurugubi
(BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos) list sys software update sys software update { auto-check enabled auto-phonehome enabled frequency weekly }
If my LTM box have access to F5 host servers, I didn't see logical reason for these errors. Just to inform recently we upgrades LTM from V12 to V13, and after the upgrade we're getting these errors.
Brad_ParkerThis is because BigIP now can check for updates, though it will not down load them. The error you see is either because you don't have DNS setup on your BigIP or your BigIP can't reach the internet.
