Forum Discussion

Cirrus

Oct 06, 2015

PHONEHOME: Update Server unavailable

Recently i have started seeing this error. What is this about? If F5 checking for updates then how to check which server its connecting etc and where are the proper place to check logs I found ...

Nimbostratus

Mar 26, 2018

Hello from my BIGIP devices i can reach F5 hosts, but still i got these errors. any suggestions.

bigipNotifyObjMsg:PHONEHOME: Update Server unavailable

(BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos) telnet 443 Trying 104.219.111.134... Connected to . Escape character is '^]'. ^CConnection closed by foreign host. (BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos)

(BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos) telnet 443 Trying 104.219.110.132... Connected to . Escape character is '^]'. ^CConnection closed by foreign host. (BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos)

(BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos) telnet 443 Trying 104.219.110.164... Connected to . Escape character is '^]'. ^CConnection closed by foreign host. (BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos)

BinaryCanary_19
Historic F5 Account
Mar 26, 2018
It looks to me like the connection is established, and then closed because no data was transmitted.

That means it's reachable.
Suresh_Gurugubi
Nimbostratus
Mar 28, 2018
(BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos) list sys software update sys software update { auto-check enabled auto-phonehome enabled frequency weekly }

If my LTM box have access to F5 host servers, I didn't see logical reason for these errors. Just to inform recently we upgrades LTM from V12 to V13, and after the upgrade we're getting these errors.
Nicolas_DE_2299
Nimbostratus
Apr 03, 2018
Similar issue on my side. Since upgrade to v13.1.0.2, we got below error every weeks in ltm log when auto-phonehome is launched:

ltm.1:Apr 2 08:18:12 F5-1 info updatecheck[28971]: PHONEHOME: Update Server unavailable ltm.1:Apr 2 08:18:12 F5-1 info updatecheck[28971]: PHONEHOME: Check for updates result 0

And this fire the SNMP trap "bigipUpdateServer" to inform update was in failure due to a network issue. But test done, and all servers are well reachable from the device.

If it's normal because no data have to be transmitted as you say BinaryCanary, why a trap is raised?
Ivan_129704
Nimbostratus
Sep 27, 2018
We are having the same problem with version 13.1.1

The Update Check works perfectly but in the log it indicates the following lines: Sep 27 08:28:27 slot1/pp info updatecheck[12345]: PHONEHOME: Update Server unavailable Sep 27 08:28:27 slot1/pp info updatecheck[12345]: PHONEHOME: Check for updates result 0

And the Automatic Phone Home is disabled.

Does anyone have a solution to monitor if there are updates available?