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satish_txt_2254's avatar
satish_txt_2254
Icon for Cirrus rankCirrus
Oct 06, 2015

PHONEHOME: Update Server unavailable

Recently i have started seeing this error. What is this about? If F5 checking for updates then how to check which server its connecting etc and where are the proper place to check logs   I found ...
f5
hot fix
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Suresh_Gurugubi's avatar
Suresh_Gurugubi
Icon for Nimbostratus rankNimbostratus

Hello from my BIGIP devices i can reach F5 hosts, but still i got these errors. any suggestions.

 

bigipNotifyObjMsg:PHONEHOME: Update Server unavailable

 

(BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos) telnet 443 Trying 104.219.111.134... Connected to . Escape character is '^]'. ^CConnection closed by foreign host. (BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos)

 

(BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos) telnet 443 Trying 104.219.110.132... Connected to . Escape character is '^]'. ^CConnection closed by foreign host. (BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos)

 

(BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos) telnet 443 Trying 104.219.110.164... Connected to . Escape character is '^]'. ^CConnection closed by foreign host. (BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos)

 

Nicolas_DE_2299's avatar
Nicolas_DE_2299
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Apr 03, 2018

Similar issue on my side. Since upgrade to v13.1.0.2, we got below error every weeks in ltm log when auto-phonehome is launched:

 

ltm.1:Apr 2 08:18:12 F5-1 info updatecheck[28971]: PHONEHOME: Update Server unavailable ltm.1:Apr 2 08:18:12 F5-1 info updatecheck[28971]: PHONEHOME: Check for updates result 0

 

And this fire the SNMP trap "bigipUpdateServer" to inform update was in failure due to a network issue. But test done, and all servers are well reachable from the device.

 

If it's normal because no data have to be transmitted as you say BinaryCanary, why a trap is raised?