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msprecher
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Aug 05, 2026

ServiceNow discovery and service mapping

Our organization is switching to ServiceNow, as part of the implementation of it the project team wants to be able to discover the F5 BIG-IPs and service mappings. We were able to get the devices discovered after some trial and error with the device certificates. We are now getting stuck on service mapping portion. My understanding is that they are using F5 Rest pattern. Documentation that we were provided is the following:

https://www.servicenow.com/docs/r/it-operations-management/itom-visibility/c_LoadBalancerF5BIGIP.html

When they try to perform the service mapping discovery portion they get a 401 authentication error on the SNOW discovery tool.  We are running BIG-IP 17.1.3.4.  Curious if anyone has struggled with the Service mapping portion and if so if you can share your experience/workarounds so we can at least get going in the right direction. 

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