Forum Discussion

satish_txt_2254's avatar
satish_txt_2254
Icon for Cirrus rankCirrus
Oct 06, 2015

PHONEHOME: Update Server unavailable

Recently i have started seeing this error. What is this about? If F5 checking for updates then how to check which server its connecting etc and where are the proper place to check logs   I found ...
f5
hot fix
logs
update
StephanManthey's avatar
StephanManthey
Icon for MVP rankMVP
Mar 26, 2018

You can check the current settings by running 

tmsh list sys software update
. (Or just lookup the configuration utility in System >> Software Management : Update Check. I assume the best available route will be taken to connect to the F5 resources.

In TMOS v11.5 the 

auto-check
was introduced. In TMOS v12 the 
auto-phonehome
was introduced. Both settings are enabled by default.

To disable both mechanisms:

tmsh modify sys software update auto-phonehome disabled auto-check disabled

To re-enable both mechanisms: 

tmsh modify sys software update auto-phonehome enabled auto-check enabled

Dont forget to run 

tmsh save sys config
after a change via tmsh. Thanks, Stephan