Forum Discussion

Ryan_34424's avatar
Ryan_34424
Icon for Altostratus rankAltostratus
Mar 29, 2018

APM :: Async Error :: Session deleted due to user inactivity

Anybody run into this error before?

Been chasing "Session deleted due to user inactivity" when the user swears that it disconnects in the middle of their session while they are actively working. Saw this in the informational logs and wondered if it was related...

2018-03-29 01:29:19 /Common/main:Common:xxxxxxxx: {61b5.C} An exception is thrown: AsyncError:1: SuppliedUnexpectedAny

application delivery
BIG-IP Access Policy Manager (APM)
error
inactivity_timeout
timeout
  • zbirmingham's avatar
    zbirmingham
    Icon for Nimbostratus rankNimbostratus
    Feb 27, 2019

    Have you been able to track this down? I am recieving the same error "An exception is thrown: AsyncError:1: SuppliedUnexpectedAny" from a linux RDP client.

     

  • Ryan77777's avatar
    Ryan77777
    Icon for Altocumulus rankAltocumulus
    Mar 01, 2019

    Negative. We moved them from RDP to VDI to get away from the problem. Never figured out what the problem was and F5 support had no idea either.

     

  • Adam_Willcox's avatar
    Adam_Willcox
    Icon for Altocumulus rankAltocumulus
    May 18, 2020

    This appears to be related to non Windows RDP clients, getting this from users on iOS devices.