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atifali's avatar
atifali
Icon for Altocumulus rankAltocumulus
Jun 26, 2025

F5 is not providing any console/Web Access.Software is corrupted. How to clean install its firmware?

My Failed F5 is not providing any console/Wwb Access after multiple tries. I think its software/Firmware is corrupted BIGIP 2000. How to resolve or clean install its firmware. 

 

Console access gives ambigous chars, numbering, how to clean install its firmware 13.0.0. while keeping in mind it would be hard reset first i think by any way because its not providing any web/console access. 

 

No screen buttons working and screen showing message only "F5 Networks incorporated". 

application delivery
LTM F5
OS f5

5 Replies

  • f51's avatar
    f51
    Icon for Cumulonimbus rankCumulonimbus
    Jun 27, 2025

    Hi atifali​ 

    You can try with installing the image using the USB. 

    1.Download BIG-IP ISO (13.0.0) from F5

    2.Format USB as FAT32, copy ISO to root

    3.Insert USB, power on device

    4.Use LCD to select "Install from USB" 

    • atifali1's avatar
      atifali1
      Icon for Nimbostratus rankNimbostratus
      Jun 30, 2025

      Cumulonimbus,

      Its totally stucked, i created bootable usb and booted it from usb but lcd is still not working to pick its firmware. 

  • f51's avatar
    f51
    Icon for Cumulonimbus rankCumulonimbus
    Jul 01, 2025

    I’ve encountered the same issue and followed the steps outlined above, which resolved it. Since you don’t have console access, that’s the only viable option. If the device doesn’t respond to console, USB, or LCD input, it’s highly likely a hardware failure. 

    I would recommend you going through the following article:

    K13164: Creating a bootable USB thumb drive

    https://my.f5.com/manage/s/article/K13164 

  • atifali's avatar
    atifali
    Icon for Altocumulus rankAltocumulus
    Jul 04, 2025

    Yes its not working on any option, I think its hardware failure. Its AOM module showing "CPU faulty" error while we go through its options

    • f51's avatar
      f51
      Icon for Cumulonimbus rankCumulonimbus
      Jul 07, 2025

      Hi atifali​ 

      You are correct. A "CPU faulty" error from the AOM means the device has a hardware failure that cannot be fixed by re-imaging or USB recovery. You will need to RMA the device through F5 Support.