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Replacing a license on Big-IP

Tzvika1
Nimbostratus
Nimbostratus

We are currently using a lab license in the lab which a limit of 10mbps throughput.

We have an old BIG-IP LTM 200mbps license which we do not use anymore (it was used before, so does that mean it is tied to that old VM?)

We do not have a support contract for this license any more obviously.

Will be be able to change the license on the machine which uses the lab license to use the 200mbps license?

What is the procedure? Can we do it without the use of F5 support? Will F5 support help us if we do not have a valid support contract? As far as I know the license is perpetual.

 

Thanks in advance.

1 ACCEPTED SOLUTION

NAG
Cirrostratus
Cirrostratus

Q: Will be be able to change the license on the machine which uses the lab license to use the 200mbps license?

 

Ans: Yes you can, but you need a valid support contract to activate it on the machine which currently uses the lab license.

 

Q: What is the procedure?

Ans: You have to call F5 support and request them to release the Old licence from old VM

 

Q: Can we do it without the use of F5 support?

Ans: No

 

Q: Will F5 support help us if we do not have a valid support contract?

Ans: They could help you but you cannot activate it on new machine without Active support contract.

 

Hope this helps

Nag

 

View solution in original post

6 REPLIES 6

Hamish
Cirrocumulus
Cirrocumulus

Raise a support case with F5 (That's the normal method of getting a VE license reset).

 

If you had a support contract it'd be a simple matter. but without having one it may not be possible. The only way to find out really is to try it.

 

H

Grumpy_Cat
Cirrus
Cirrus

Hi Tzvika,

 

You can contact F5 support over the phone (numbers in the link below), provide them with the last 7 characters of the reg key and ask them to release the license for you.

 

https://www.f5.com/company/contact/regional-offices#product-support

 

Kind regards

Ben

You need to unbind license from existing F5 VM in​ order to apply it on another F5 VM and for this F5 support is required. Once you have registration key, you can apply it on F5 VM without taking any help from support.

Below link shows procedure to be followed.

https://support.f5.com/csp/article/K7752

Hope it helps!

Mayur​

NAG
Cirrostratus
Cirrostratus

Q: Will be be able to change the license on the machine which uses the lab license to use the 200mbps license?

 

Ans: Yes you can, but you need a valid support contract to activate it on the machine which currently uses the lab license.

 

Q: What is the procedure?

Ans: You have to call F5 support and request them to release the Old licence from old VM

 

Q: Can we do it without the use of F5 support?

Ans: No

 

Q: Will F5 support help us if we do not have a valid support contract?

Ans: They could help you but you cannot activate it on new machine without Active support contract.

 

Hope this helps

Nag

 

Tzvika1
Nimbostratus
Nimbostratus

Thanks All.

NAG was right.

Support was helpful when calling in, even opening t ticket.

Activation was not possible without a valid support contract since the version on the device was newer than the version last used on that old key.

​Hi Tzvika,

Good to know it was helpful.​

​Could you please​ mark this as answered.