Forum Discussion
Tzvika1
Nimbostratus
NimbostratusReplacing a license on Big-IP
We are currently using a lab license in the lab which a limit of 10mbps throughput. We have an old BIG-IP LTM 200mbps license which we do not use anymore (it was used before, so does that mean it is...
Q: Will be be able to change the license on the machine which uses the lab license to use the 200mbps license?
Ans: Yes you can, but you need a valid support contract to activate it on the machine which currently uses the lab license.
Q: What is the procedure?
Ans: You have to call F5 support and request them to release the Old licence from old VM
Q: Can we do it without the use of F5 support?
Ans: No
Q: Will F5 support help us if we do not have a valid support contract?
Ans: They could help you but you cannot activate it on new machine without Active support contract.
Hope this helps
Nag
Grumpy_Cat
Cirrus
CirrusHi Tzvika,
You can contact F5 support over the phone (numbers in the link below), provide them with the last 7 characters of the reg key and ask them to release the license for you.
https://www.f5.com/company/contact/regional-offices#product-support
Kind regards
Ben