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dron008's avatar
dron008
Icon for Altostratus rankAltostratus
Jun 15, 2023

Is Window 7 supported?

Hello. I sucessfully used BIG-IP Edge Client in  Windows 7 but yesterday it auto-updated installing CAB files for a long time and after that it was impossible to connect to any server. I uninstalled it and now I cannot install it again. Installation process installs ActiveX components, then drivers and quickly rollbacks saying that there was error and installation was not successful.

I understand that Windows 7 maybe not supported, but just to be sure that it is so.

If you need some additional logs and information feel free to ask.

application delivery
big-ip edge client
windows 7

2 Replies

  • dron008's avatar
    dron008
    Icon for Altostratus rankAltostratus
    Jun 15, 2023

    I need to update information. As I saw errors connected with these folders I cleaned them:
    C:\Windows\Downloaded Program Files
    C:\Windows\Tmp

    After that I managed to install F5 VPN without errors. So I returned to the original state when I cannot connect.

    After running VPN and clicking Connect is starts "Updating Big-IP Edge Client" and installing CAB-files. Then it asks password as usual and I confirm it on my phone. After that it starts connecting but could not do it. I waited for 10 minutes. In View Details I see Status: connected but icon in tray is in connecting or grey state. I also see empty statistics and 

    Build version. . . . . . : 7170,2018,627,21
    API version. . . . . . . : 7170,2018,627,21

    In logs I see these errors and warnings:

    Spoiler
    Warning        2023-06-15 2:34:24:283                        CUTunnelServerX::startServer(), command line [C:\Windows\Downloaded Program Files\TunnelServer.exe]
Error          2023-06-15 2:34:30:839                        \USocket.cpp, USocketEx::connect(), EXCEPTION - Failed to connect, 127.0.0.1, 10061 (0x274d) No connection could be made because the target machine actively refused it.
Error          2023-06-15 2:34:30:839                        \USocket.cpp, USocketEx::connect, EXCEPTION caught: USocketEx::connect::EXCEPTION!!!
Error          2023-06-15 2:34:30:839                        CUTunnelServerX::startServer(), EXCEPTION - skt.connect() error
Error          2023-06-15 2:34:30:839                        CUTunnelServerX::startServer, EXCEPTION caught: CUTunnelServerX::startServer() - EXCEPTION
Info           2023-06-15 2:34:30:839                        CUTunnelServerX::startServer(), exit
Info           2023-06-15 2:34:30:873                        CUTunnelServerX::stopServer(), enter
Error          2023-06-15 2:34:31:884                        \USocket.cpp, USocketEx::connect(), EXCEPTION - Failed to connect, 127.0.0.1, 10061 (0x274d) No connection could be made because the target machine actively refused it.
Error          2023-06-15 2:34:31:884                        \USocket.cpp, USocketEx::connect, EXCEPTION caught: USocketEx::connect::EXCEPTION!!!
Error          2023-06-15 2:34:31:884                        CUTunnelServerX::stopServer() - skt.connect error()
Error          2023-06-15 2:34:31:884                        CUTunnelServerX::stopServer, EXCEPTION caught: CUTunnelServerX::stopServer() - EXCEPTION

     Also these lines repeat many times and then again errors:

    Spoiler
    Warning        2023-06-15 2:36:59:343                        CUTunnelServerX::startServer(), command line [C:\Windows\Downloaded Program Files\TunnelServer.exe]
Info           2023-06-15 2:36:59:343                        CUTunnelServerX::_checkServer(), enter
Info           2023-06-15 2:36:59:343                        CUTunnelServerX::startServer(), enter
Info           2023-06-15 2:36:59:343                        \m_uac_helpers.cpp, uGetProcessIntegrityLevel(), Running on high integrity level
Info           2023-06-15 2:36:59:343                        CUTunnelServerX::startServer, Tunnel server started
Info           2023-06-15 2:36:59:943                        CUTunnelServerX::_checkServer(), exit
Info           2023-06-15 2:36:59:945                        CUTunnelServerX::startServer(), exit
Info           2023-06-15 2:36:59:945                        CUTunnelServerX::startServer(), result from server, result=0
Info           2023-06-15 2:36:59:950                        CUTunnelServerX::isReady(), server response , result=0
Info           2023-06-15 2:37:00:453                        CUTunnelServerX::isReady(), server response , result=0
Info           2023-06-15 2:37:00:977                        CUTunnelServerX::isReady(), server response , result=0
Info           2023-06-15 2:37:01:483                        CUTunnelServerX::isReady(), server response , result=0
Info           2023-06-15 2:37:01:984                        CUTunnelServerX::isReady(), server response , result=0
Info           2023-06-15 2:37:02:497                        CUTunnelServerX::isReady(), server response , result=1
Info           2023-06-15 2:37:02:663                        CUTunnelServerX::stopServer(), enter
Info           2023-06-15 2:37:02:665                        CUTunnelServerX::stopServer(), exit
Info           2023-06-15 2:37:02:668                        \UTunnelServerX.h, CUTunnelServerX()::~CUTunnelServerX(), enter

     I restarted the VPN and it started downloading CAB files again and showed message:
    "Edge Client failed to update. Do you want to use the old version?"
    I've chosen "Yes" and connected again. No luck.

    In event log I see error events:

     

     

    DllHost (8252) WebCacheLocal: An attempt to open the file "C:\Users\Dron\AppData\Local\Microsoft\Windows\WebCache\V01.log" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

     

     

    Previousely these files were locked by taskhost.exe and I had to terminate this process.

    I found the following errors and warning in logs:

    while stopping

    Spoiler
    Warning        2023-06-15 2:54:32:129    Standalone          \f5/service/ServiceHelpers.h, f5::Service::GetServiceState, Failed to open service 'F5MachineTunnelService': 1060 (0x424) The specified service does not exist as an installed service.
Info           2023-06-15 2:54:32:130    Standalone          \UClasses.h, MachineTunnelsClient::pauseVPN, exit
Warning        2023-06-15 2:54:32:130    Standalone          \f5/RPC/BaseClient.h, f5::RPC::BaseClient::CheckAndCall, Service F5MachineTunnelService isn't running
Warning        2023-06-15 2:54:32:131    Standalone          CStandaloneApp::PauseMachineTunnels, Pause VPN returned 0x20000005

Error          2023-06-15 2:54:35:085    APPCTRL             CAppTunnelEx::OnRedirect, Exception thrown. error = 0x194
Error          2023-06-15 2:54:35:085    APPCTRL             CAppTunnelEx::OnRedirect, EXCEPTION caught: Exception thrown while downloading pre-config
Info           2023-06-15 2:54:35:085    APPCTRL             \UChannelChain.cpp, UChannelChain::clearChannels, destroying channel #1. Stats (0) - Recv=4746 Send=690
Info           2023-06-15 2:54:35:085    APPCTRL             \UChannelChain.cpp, UChannelChain::clearChannels, destroying channel #2. Stats (0) - Recv=406 Send=201
Error          2023-06-15 2:54:35:085    APPCTRL             \UFirepass.cpp, UFirepass::doGetRequestWithoutRedirect, (0x194) EXCEPTION - wrong response HTTP code, 404, HTTP/1.1 404 NOT FOUND
Info           2023-06-15 2:54:35:085    APPCTRL             \UFirepass.cpp, UFirepass::doGetRequestWithoutRedirect, server returned HTTP code, return code, 404, 0

Error          2023-06-15 2:54:35:921    APPCTRL             CAppTunnelEx::OnRedirect, EXCEPTION caught: Exception thrown while downloading pre-config
Error          2023-06-15 2:54:35:921    APPCTRL             CAppTunnelEx::OnRedirect, Exception thrown. error = 0x194
Info           2023-06-15 2:54:36:473    APPCTRL             \uwebbrowserparser.cpp, UWebBrowserParser::IsRedirect, https://rv01po.vpn.comcast.net/saml/sp/profile/post/acs is a SAML Url
User           2023-06-15 2:54:37:314    Standalone          Connection mode changed to ALWAYS_DISCONNECTED
User           2023-06-15 2:54:37:323    Standalone          Open Session Failed - Original Server: https://remote.vpn.comcast.net, Current Server: rv01po.vpn.comcast.net/, Reason: Cancelled
Error          2023-06-15 2:54:37:323    Standalone          CStandaloneDoc::OnOpenSessionFailed, Open Session Failed, Cancelled, 0xffffffff800704c7

     while connecting:

    Spoiler
    Warning        2023-06-15 2:55:34:749    Standalone          \f5/service/ServiceHelpers.h, f5::Service::GetServiceState, Failed to open service 'F5MachineTunnelService': 1060 (0x424) The specified service does not exist as an installed service.
Warning        2023-06-15 2:55:34:751    Standalone          \f5/RPC/BaseClient.h, f5::RPC::BaseClient::CheckAndCall, Service F5MachineTunnelService isn't running
Info           2023-06-15 2:55:34:751    Standalone          \UClasses.h, MachineTunnelsClient::pauseVPN, exit
Warning        2023-06-15 2:55:34:752    Standalone          CStandaloneApp::PauseMachineTunnels, Pause VPN returned 0x20000005

Error          2023-06-15 2:55:50:774    Standalone          \urSmartUpdateEx.cpp, USmartUpdateEx::InstallUsingService(), failed to install through service,
Warning        2023-06-15 2:55:50:776    Standalone          \urSmartUpdateEx.cpp, USmartUpdateEx::RunObjectProc(), failed to install through installer service

     while loading CAB files:

    Spoiler
    Error          2023-06-15 2:56:34:366    Standalone          \urSmartUpdateEx.cpp, USmartUpdateEx::InstallControl(), (0x643) EXCEPTION - m_cCabInstaller.Install() failed, 1603
Error          2023-06-15 2:56:34:367    Standalone          \urSmartUpdateEx.cpp, USmartUpdateEx::InstallControl, EXCEPTION caught: USmartUpdateEx::InstallControl() - EXCEPTION
Info           2023-06-15 2:56:34:368    Standalone          \urSmartUpdateEx.cpp, USmartUpdateEx::InstallControl(), exit, FAILURE
Error          2023-06-15 2:56:34:368    Standalone          \urSmartUpdateEx.cpp, USmartUpdateEx::RunObjectProc(), control installation failed
Error          2023-06-15 2:56:34:368    Standalone          \urSmartUpdateEx.cpp, USmartUpdateEx::RunObjectProc(), failed to install
Info           2023-06-15 2:56:34:369    Standalone          \urSmartUpdateEx.cpp, USmartUpdate::RunObjectProc(), exit, 1603
Info           2023-06-15 2:56:34:369    Standalone          \urSmartUpdateEx.cpp, USmartUpdateEx::RunClassProc(), Cleaning temp dir
Info           2023-06-15 2:56:34:374    Standalone          \urSmartUpdateEx.cpp, USmartUpdateEx::RunClassProc(), RemoveDirectory() is done, C:\Users\Dron\AppData\Local\Temp\F5_TMP_08135296_00010252\, 1
Info           2023-06-15 2:56:34:375    Standalone          UpdateMgr::InstallComplete this=0x00364f68 m_hWnd = 0x000c1bb4
Info           2023-06-15 2:56:34:375    Standalone          \urSmartUpdateEx.cpp, USmartUpdate::RunClassProc(), Call calback function
User           2023-06-15 2:56:34:376    Standalone          Installation Completed For Component: C:\Program Files (x86)\F5 VPN\f5fpclientW.exe
Error          2023-06-15 2:56:34:376    Standalone          \Updater.cpp, UpdateMgr::InstallComplete, Installation Failed For Component, C:\Program Files (x86)\F5 VPN\f5fpclientW.exe, 18 (0x12) There are no more files

     while trying to connect:

    Spoiler
    Warning        2023-06-15 2:57:52:875    APPCTRL             \UXmlParser.h, UXMLParser::GetNodeValue, XML parser: failed to get node \ec_scripting\logoff\params content. Error: No error(0)
Error          2023-06-15 2:57:52:876    APPCTRL             CProperty::Assign: Invalid property string value length
Warning        2023-06-15 2:57:52:876    APPCTRL             \PropertyBag.cpp, CProperty::Assign, Failed to assign value to a property
Warning        2023-06-15 2:57:52:876    APPCTRL             \PropertyBag.cpp, CProperty::Assign, Failed to write value (result: hr)
Info           2023-06-15 2:57:52:876    Standalone          CStandaloneDoc::OnGetSessionInfoComplete, OnGetSessionInfoComplete(szError, hError):, , 0
Error          2023-06-15 2:57:52:876    APPCTRL             \PropertyBag.cpp, CProperty::Assign, EXCEPTION caught: CProperty::Assign: Exception


Error          2023-06-15 3:03:58:102    HOST                \controldata.h, CControlData::CreateControl(), MyAtlAxCreateControlEx failed, -2147024769
Error          2023-06-15 3:03:58:102    HOST                \HostCtrl.h, CHostCtrl::Failed, Creating control error  (error: 0)
Info           2023-06-15 3:03:58:102    HOST                CHostCtrl::ProxyClose(), enter
Info           2023-06-15 3:03:58:102    HOST                CHostCtrl::PostProcessProxyDataThreadProc(), enter
Info           2023-06-15 3:03:58:103    HOST                CHostCtrl::PostProcessProxyDataThreadProc(), Thread finished
Info           2023-06-15 3:03:58:103    HOST                CHostCtrl::ProxyClose(), exit
Error          2023-06-15 3:03:58:104    HOST                \HostCtrl.h, CHostCtrl::Failed, Firing OnError event (message: Creating control error )
Info           2023-06-15 3:03:58:104    APPCTRL             CAppTunnelEx::DispatchEvent, Dispatch event: (VPN, /Common/Desktop-Remote_truesplit, OnError2) message:Creating control error  errorCode:0)
Info           2023-06-15 3:03:58:104    APPCTRL             CAppTunnelEx::OnFavoriteClosed, Favorite (VPN, /Common/Desktop-Remote_truesplit) closed
Info           2023-06-15 3:03:58:114    Standalone          CConnectionMgr::StartReconnectMonitoring, [ConnMgr] Connection Mode: ALWAYS_CONNECTED. Session State: 2. Session Flags: 0
Info           2023-06-15 3:03:58:116    Standalone          CConnectionMgr::StartReconnectMonitoring, [ConnMgr] An instance of reconnection timer is already active
Error          2023-06-15 3:03:58:117    HOST                CHostCtrl::CreateControls, Could not create new control

     

     

     

     

     

     

     

     

  • dron008's avatar
    dron008
    Icon for Altostratus rankAltostratus
    Jun 15, 2023

    Additional information. I install this version of BIGIPEdgeClient.exe: 7172.2018.1130.2122
    In f5wininfo.exe logs in logterminal.txt file I see these errors:

    Spoiler
    Error          2023-06-15 1:56:05:589    SETUP               \urSmartUpdateEx.cpp, UCABInstaller::RegisterActiveX(), failed to load, C:\Windows\Downloaded Program Files\urxdialer.dll, 127
Error          2023-06-15 1:56:05:589    SETUP               \urSmartUpdateEx.cpp, UCABInstaller::Install, EXCEPTION caught: UCABInstaller::Install() - EXCEPTION
Error          2023-06-15 1:56:05:589    SETUP               \urSmartUpdateEx.cpp, UCABInstaller::ProcessSection(), RegisterActiveX("C:\Users\Dron\AppData\Local\Temp\F5_TMP_04557241_00009160\urxvpn.inf", "C:\Windows\Downloaded Program Files" ,"C:\Windows\Downloaded Program Files\urxdialer.dll", "7172,2018,1130,2122", "{2BCDB465-81F9-41CB-832C-8037A4064446}") failed, 127
Error          2023-06-15 1:56:05:589    SETUP               \urSmartUpdateEx.cpp, UCABInstaller::Install(), (0x7f) EXCEPTION - ProcessSection() failed, urxdialer.dll
Error          2023-06-15 1:56:05:589    SETUP               \urSmartUpdateEx.cpp, USmartUpdateEx::InstallControl(), (0x7f) EXCEPTION - m_cCabInstaller.Install() failed, 127
Error          2023-06-15 1:56:05:589    SETUP               \urSmartUpdateEx.cpp, USmartUpdateEx::InstallControl, EXCEPTION caught: USmartUpdateEx::InstallControl() - EXCEPTION
Info           2023-06-15 1:56:05:589    SETUP               \urSmartUpdateEx.cpp, USmartUpdateEx::InstallControl(), exit, FAILURE
Info           2023-06-15 1:56:05:590    SETUP               \urSmartUpdateEx.cpp, USmartUpdate::RunObjectProc(), exit, 127
Error          2023-06-15 1:56:05:590    SETUP               \urSmartUpdateEx.cpp, USmartUpdateEx::RunObjectProc(), control installation failed
Error          2023-06-15 1:56:05:590    SETUP               \urSmartUpdateEx.cpp, USmartUpdateEx::RunObjectProc(), failed to install