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Is Window 7 supported?
I need to update information. As I saw errors connected with these folders I cleaned them:
C:\Windows\Downloaded Program Files
C:\Windows\Tmp
After that I managed to install F5 VPN without errors. So I returned to the original state when I cannot connect.
After running VPN and clicking Connect is starts "Updating Big-IP Edge Client" and installing CAB-files. Then it asks password as usual and I confirm it on my phone. After that it starts connecting but could not do it. I waited for 10 minutes. In View Details I see Status: connected but icon in tray is in connecting or grey state. I also see empty statistics and
Build version. . . . . . : 7170,2018,627,21
API version. . . . . . . : 7170,2018,627,21
In logs I see these errors and warnings:
Warning 2023-06-15 2:34:24:283 CUTunnelServerX::startServer(), command line [C:\Windows\Downloaded Program Files\TunnelServer.exe]
Error 2023-06-15 2:34:30:839 \USocket.cpp, USocketEx::connect(), EXCEPTION - Failed to connect, 127.0.0.1, 10061 (0x274d) No connection could be made because the target machine actively refused it.
Error 2023-06-15 2:34:30:839 \USocket.cpp, USocketEx::connect, EXCEPTION caught: USocketEx::connect::EXCEPTION!!!
Error 2023-06-15 2:34:30:839 CUTunnelServerX::startServer(), EXCEPTION - skt.connect() error
Error 2023-06-15 2:34:30:839 CUTunnelServerX::startServer, EXCEPTION caught: CUTunnelServerX::startServer() - EXCEPTION
Info 2023-06-15 2:34:30:839 CUTunnelServerX::startServer(), exit
Info 2023-06-15 2:34:30:873 CUTunnelServerX::stopServer(), enter
Error 2023-06-15 2:34:31:884 \USocket.cpp, USocketEx::connect(), EXCEPTION - Failed to connect, 127.0.0.1, 10061 (0x274d) No connection could be made because the target machine actively refused it.
Error 2023-06-15 2:34:31:884 \USocket.cpp, USocketEx::connect, EXCEPTION caught: USocketEx::connect::EXCEPTION!!!
Error 2023-06-15 2:34:31:884 CUTunnelServerX::stopServer() - skt.connect error()
Error 2023-06-15 2:34:31:884 CUTunnelServerX::stopServer, EXCEPTION caught: CUTunnelServerX::stopServer() - EXCEPTION
Also these lines repeat many times and then again errors:
Warning 2023-06-15 2:36:59:343 CUTunnelServerX::startServer(), command line [C:\Windows\Downloaded Program Files\TunnelServer.exe]
Info 2023-06-15 2:36:59:343 CUTunnelServerX::_checkServer(), enter
Info 2023-06-15 2:36:59:343 CUTunnelServerX::startServer(), enter
Info 2023-06-15 2:36:59:343 \m_uac_helpers.cpp, uGetProcessIntegrityLevel(), Running on high integrity level
Info 2023-06-15 2:36:59:343 CUTunnelServerX::startServer, Tunnel server started
Info 2023-06-15 2:36:59:943 CUTunnelServerX::_checkServer(), exit
Info 2023-06-15 2:36:59:945 CUTunnelServerX::startServer(), exit
Info 2023-06-15 2:36:59:945 CUTunnelServerX::startServer(), result from server, result=0
Info 2023-06-15 2:36:59:950 CUTunnelServerX::isReady(), server response , result=0
Info 2023-06-15 2:37:00:453 CUTunnelServerX::isReady(), server response , result=0
Info 2023-06-15 2:37:00:977 CUTunnelServerX::isReady(), server response , result=0
Info 2023-06-15 2:37:01:483 CUTunnelServerX::isReady(), server response , result=0
Info 2023-06-15 2:37:01:984 CUTunnelServerX::isReady(), server response , result=0
Info 2023-06-15 2:37:02:497 CUTunnelServerX::isReady(), server response , result=1
Info 2023-06-15 2:37:02:663 CUTunnelServerX::stopServer(), enter
Info 2023-06-15 2:37:02:665 CUTunnelServerX::stopServer(), exit
Info 2023-06-15 2:37:02:668 \UTunnelServerX.h, CUTunnelServerX()::~CUTunnelServerX(), enter
I restarted the VPN and it started downloading CAB files again and showed message:
"Edge Client failed to update. Do you want to use the old version?"
I've chosen "Yes" and connected again. No luck.
In event log I see error events:
DllHost (8252) WebCacheLocal: An attempt to open the file "C:\Users\Dron\AppData\Local\Microsoft\Windows\WebCache\V01.log" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).
Previousely these files were locked by taskhost.exe and I had to terminate this process.
I found the following errors and warning in logs:
while stopping
Warning 2023-06-15 2:54:32:129 Standalone \f5/service/ServiceHelpers.h, f5::Service::GetServiceState, Failed to open service 'F5MachineTunnelService': 1060 (0x424) The specified service does not exist as an installed service.
Info 2023-06-15 2:54:32:130 Standalone \UClasses.h, MachineTunnelsClient::pauseVPN, exit
Warning 2023-06-15 2:54:32:130 Standalone \f5/RPC/BaseClient.h, f5::RPC::BaseClient::CheckAndCall, Service F5MachineTunnelService isn't running
Warning 2023-06-15 2:54:32:131 Standalone CStandaloneApp::PauseMachineTunnels, Pause VPN returned 0x20000005
Error 2023-06-15 2:54:35:085 APPCTRL CAppTunnelEx::OnRedirect, Exception thrown. error = 0x194
Error 2023-06-15 2:54:35:085 APPCTRL CAppTunnelEx::OnRedirect, EXCEPTION caught: Exception thrown while downloading pre-config
Info 2023-06-15 2:54:35:085 APPCTRL \UChannelChain.cpp, UChannelChain::clearChannels, destroying channel #1. Stats (0) - Recv=4746 Send=690
Info 2023-06-15 2:54:35:085 APPCTRL \UChannelChain.cpp, UChannelChain::clearChannels, destroying channel #2. Stats (0) - Recv=406 Send=201
Error 2023-06-15 2:54:35:085 APPCTRL \UFirepass.cpp, UFirepass::doGetRequestWithoutRedirect, (0x194) EXCEPTION - wrong response HTTP code, 404, HTTP/1.1 404 NOT FOUND
Info 2023-06-15 2:54:35:085 APPCTRL \UFirepass.cpp, UFirepass::doGetRequestWithoutRedirect, server returned HTTP code, return code, 404, 0
Error 2023-06-15 2:54:35:921 APPCTRL CAppTunnelEx::OnRedirect, EXCEPTION caught: Exception thrown while downloading pre-config
Error 2023-06-15 2:54:35:921 APPCTRL CAppTunnelEx::OnRedirect, Exception thrown. error = 0x194
Info 2023-06-15 2:54:36:473 APPCTRL \uwebbrowserparser.cpp, UWebBrowserParser::IsRedirect, https://rv01po.vpn.comcast.net/saml/sp/profile/post/acs is a SAML Url
User 2023-06-15 2:54:37:314 Standalone Connection mode changed to ALWAYS_DISCONNECTED
User 2023-06-15 2:54:37:323 Standalone Open Session Failed - Original Server: https://remote.vpn.comcast.net, Current Server: rv01po.vpn.comcast.net/, Reason: Cancelled
Error 2023-06-15 2:54:37:323 Standalone CStandaloneDoc::OnOpenSessionFailed, Open Session Failed, Cancelled, 0xffffffff800704c7
while connecting:
Warning 2023-06-15 2:55:34:749 Standalone \f5/service/ServiceHelpers.h, f5::Service::GetServiceState, Failed to open service 'F5MachineTunnelService': 1060 (0x424) The specified service does not exist as an installed service.
Warning 2023-06-15 2:55:34:751 Standalone \f5/RPC/BaseClient.h, f5::RPC::BaseClient::CheckAndCall, Service F5MachineTunnelService isn't running
Info 2023-06-15 2:55:34:751 Standalone \UClasses.h, MachineTunnelsClient::pauseVPN, exit
Warning 2023-06-15 2:55:34:752 Standalone CStandaloneApp::PauseMachineTunnels, Pause VPN returned 0x20000005
Error 2023-06-15 2:55:50:774 Standalone \urSmartUpdateEx.cpp, USmartUpdateEx::InstallUsingService(), failed to install through service,
Warning 2023-06-15 2:55:50:776 Standalone \urSmartUpdateEx.cpp, USmartUpdateEx::RunObjectProc(), failed to install through installer service
while loading CAB files:
Error 2023-06-15 2:56:34:366 Standalone \urSmartUpdateEx.cpp, USmartUpdateEx::InstallControl(), (0x643) EXCEPTION - m_cCabInstaller.Install() failed, 1603
Error 2023-06-15 2:56:34:367 Standalone \urSmartUpdateEx.cpp, USmartUpdateEx::InstallControl, EXCEPTION caught: USmartUpdateEx::InstallControl() - EXCEPTION
Info 2023-06-15 2:56:34:368 Standalone \urSmartUpdateEx.cpp, USmartUpdateEx::InstallControl(), exit, FAILURE
Error 2023-06-15 2:56:34:368 Standalone \urSmartUpdateEx.cpp, USmartUpdateEx::RunObjectProc(), control installation failed
Error 2023-06-15 2:56:34:368 Standalone \urSmartUpdateEx.cpp, USmartUpdateEx::RunObjectProc(), failed to install
Info 2023-06-15 2:56:34:369 Standalone \urSmartUpdateEx.cpp, USmartUpdate::RunObjectProc(), exit, 1603
Info 2023-06-15 2:56:34:369 Standalone \urSmartUpdateEx.cpp, USmartUpdateEx::RunClassProc(), Cleaning temp dir
Info 2023-06-15 2:56:34:374 Standalone \urSmartUpdateEx.cpp, USmartUpdateEx::RunClassProc(), RemoveDirectory() is done, C:\Users\Dron\AppData\Local\Temp\F5_TMP_08135296_00010252\, 1
Info 2023-06-15 2:56:34:375 Standalone UpdateMgr::InstallComplete this=0x00364f68 m_hWnd = 0x000c1bb4
Info 2023-06-15 2:56:34:375 Standalone \urSmartUpdateEx.cpp, USmartUpdate::RunClassProc(), Call calback function
User 2023-06-15 2:56:34:376 Standalone Installation Completed For Component: C:\Program Files (x86)\F5 VPN\f5fpclientW.exe
Error 2023-06-15 2:56:34:376 Standalone \Updater.cpp, UpdateMgr::InstallComplete, Installation Failed For Component, C:\Program Files (x86)\F5 VPN\f5fpclientW.exe, 18 (0x12) There are no more files
while trying to connect:
Warning 2023-06-15 2:57:52:875 APPCTRL \UXmlParser.h, UXMLParser::GetNodeValue, XML parser: failed to get node \ec_scripting\logoff\params content. Error: No error(0)
Error 2023-06-15 2:57:52:876 APPCTRL CProperty::Assign: Invalid property string value length
Warning 2023-06-15 2:57:52:876 APPCTRL \PropertyBag.cpp, CProperty::Assign, Failed to assign value to a property
Warning 2023-06-15 2:57:52:876 APPCTRL \PropertyBag.cpp, CProperty::Assign, Failed to write value (result: hr)
Info 2023-06-15 2:57:52:876 Standalone CStandaloneDoc::OnGetSessionInfoComplete, OnGetSessionInfoComplete(szError, hError):, , 0
Error 2023-06-15 2:57:52:876 APPCTRL \PropertyBag.cpp, CProperty::Assign, EXCEPTION caught: CProperty::Assign: Exception
Error 2023-06-15 3:03:58:102 HOST \controldata.h, CControlData::CreateControl(), MyAtlAxCreateControlEx failed, -2147024769
Error 2023-06-15 3:03:58:102 HOST \HostCtrl.h, CHostCtrl::Failed, Creating control error (error: 0)
Info 2023-06-15 3:03:58:102 HOST CHostCtrl::ProxyClose(), enter
Info 2023-06-15 3:03:58:102 HOST CHostCtrl::PostProcessProxyDataThreadProc(), enter
Info 2023-06-15 3:03:58:103 HOST CHostCtrl::PostProcessProxyDataThreadProc(), Thread finished
Info 2023-06-15 3:03:58:103 HOST CHostCtrl::ProxyClose(), exit
Error 2023-06-15 3:03:58:104 HOST \HostCtrl.h, CHostCtrl::Failed, Firing OnError event (message: Creating control error )
Info 2023-06-15 3:03:58:104 APPCTRL CAppTunnelEx::DispatchEvent, Dispatch event: (VPN, /Common/Desktop-Remote_truesplit, OnError2) message:Creating control error errorCode:0)
Info 2023-06-15 3:03:58:104 APPCTRL CAppTunnelEx::OnFavoriteClosed, Favorite (VPN, /Common/Desktop-Remote_truesplit) closed
Info 2023-06-15 3:03:58:114 Standalone CConnectionMgr::StartReconnectMonitoring, [ConnMgr] Connection Mode: ALWAYS_CONNECTED. Session State: 2. Session Flags: 0
Info 2023-06-15 3:03:58:116 Standalone CConnectionMgr::StartReconnectMonitoring, [ConnMgr] An instance of reconnection timer is already active
Error 2023-06-15 3:03:58:117 HOST CHostCtrl::CreateControls, Could not create new control
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