Forum Discussion

dron008's avatar
dron008
Icon for Altostratus rankAltostratus
Jun 15, 2023

Is Window 7 supported?

Hello. I sucessfully used BIG-IP Edge Client in  Windows 7 but yesterday it auto-updated installing CAB files for a long time and after that it was impossible to connect to any server. I uninstalled ...
application delivery
big-ip edge client
windows 7
dron008's avatar
dron008
Icon for Altostratus rankAltostratus
Jun 15, 2023

Additional information. I install this version of BIGIPEdgeClient.exe: 7172.2018.1130.2122
In f5wininfo.exe logs in logterminal.txt file I see these errors:

Spoiler
Error          2023-06-15 1:56:05:589    SETUP               \urSmartUpdateEx.cpp, UCABInstaller::RegisterActiveX(), failed to load, C:\Windows\Downloaded Program Files\urxdialer.dll, 127
Error          2023-06-15 1:56:05:589    SETUP               \urSmartUpdateEx.cpp, UCABInstaller::Install, EXCEPTION caught: UCABInstaller::Install() - EXCEPTION
Error          2023-06-15 1:56:05:589    SETUP               \urSmartUpdateEx.cpp, UCABInstaller::ProcessSection(), RegisterActiveX("C:\Users\Dron\AppData\Local\Temp\F5_TMP_04557241_00009160\urxvpn.inf", "C:\Windows\Downloaded Program Files" ,"C:\Windows\Downloaded Program Files\urxdialer.dll", "7172,2018,1130,2122", "{2BCDB465-81F9-41CB-832C-8037A4064446}") failed, 127
Error          2023-06-15 1:56:05:589    SETUP               \urSmartUpdateEx.cpp, UCABInstaller::Install(), (0x7f) EXCEPTION - ProcessSection() failed, urxdialer.dll
Error          2023-06-15 1:56:05:589    SETUP               \urSmartUpdateEx.cpp, USmartUpdateEx::InstallControl(), (0x7f) EXCEPTION - m_cCabInstaller.Install() failed, 127
Error          2023-06-15 1:56:05:589    SETUP               \urSmartUpdateEx.cpp, USmartUpdateEx::InstallControl, EXCEPTION caught: USmartUpdateEx::InstallControl() - EXCEPTION
Info           2023-06-15 1:56:05:589    SETUP               \urSmartUpdateEx.cpp, USmartUpdateEx::InstallControl(), exit, FAILURE
Info           2023-06-15 1:56:05:590    SETUP               \urSmartUpdateEx.cpp, USmartUpdate::RunObjectProc(), exit, 127
Error          2023-06-15 1:56:05:590    SETUP               \urSmartUpdateEx.cpp, USmartUpdateEx::RunObjectProc(), control installation failed
Error          2023-06-15 1:56:05:590    SETUP               \urSmartUpdateEx.cpp, USmartUpdateEx::RunObjectProc(), failed to install