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CANANOZDOGANASLAN's avatar
CANANOZDOGANASLAN
Icon for Altostratus rankAltostratus
Sep 13, 2024

Application drop down menus does not work behind F5 APM Portal Access

Hi,

I have configured an application behind APM with portal access. When users reaching applicationon portal they can not see drop down menus on application. When I inspect network, there is no error on links. However, I have a problem on console saying "Sync load uicomponents xxxxx.xml". Do you have the same issue? How can I solve that problem?

Best Regards,

application delivery
  • zamroni777's avatar
    zamroni777
    Icon for Nacreous rankNacreous
    Sep 16, 2024

    there are many probable root cause for that problem.

    use browser's developer tool to see the details related http transactions.
    i suggest you invite the app developer team to help to find the root cause of failed http transaction and to decide the proper apm config.

    • CANANOZDOGANASLAN's avatar
      CANANOZDOGANASLAN
      Icon for Altostratus rankAltostratus
      Sep 27, 2024

      Hi, thank you for your reply. Our apm config is proper and ı realized that it is working on some clients. herefore, I believe the issue might be related to that client’s environment, possibly due to other devices (FWs, or NACs) blocking the user.

  • Mohamed_Ahmed_Kansoh's avatar
    Mohamed_Ahmed_Kansoh
    Icon for MVP rankMVP
    Sep 13, 2024

    Hey, 

    I don't know the issue exactly but check the following: 

    - validate that the backend server works well with all functions and validate you can see the drop down list.

    - make sure that you have added all applications urls inside the portal access resource , such as: 
    /app/*
    /*
    try to add all needed resources "urls" inside the resource items in the portal access resource

    -Put the Portal Access ACL in the TOP of all ACLs.
    -- After creating Portal Access resource >>> Bigip APM system Create a ACL automatically , so make sure to put this ACL in the TOP of ACLs.

     

    • CANANOZDOGANASLAN's avatar
      CANANOZDOGANASLAN
      Icon for Altostratus rankAltostratus
      Sep 27, 2024

      Hi, I checked that the backend server is functioning properly and added all the URLs, but it still wasn't working. However, I noticed that it works on the portal for some customers. Therefore, I believe the issue might be related to that client’s environment, possibly due to other devices (FWs, or NACs) blocking the user.

      • Aswin_mk's avatar
        Aswin_mk
        Icon for Cumulonimbus rankCumulonimbus
        Sep 29, 2024

        When you observe the issue. Is it working before?I have observed so many apm issues in 17.x version. Hope the issue not observed after an upgrade 

        Br

        Aswin