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Forum Discussion

CANANOZDOGANASLAN's avatar
CANANOZDOGANASLAN
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1 year ago

Application drop down menus does not work behind F5 APM Portal Access

Hi, I have configured an application behind APM with portal access. When users reaching applicationon portal they can not see drop down menus on application. When I inspect network, there is no erro...
application delivery
Mohamed_Ahmed_Kansoh's avatar
Mohamed_Ahmed_Kansoh
Icon for MVP rankMVP
1 year ago

Hey, 

I don't know the issue exactly but check the following: 

- validate that the backend server works well with all functions and validate you can see the drop down list.

- make sure that you have added all applications urls inside the portal access resource , such as: 
/app/*
/*
try to add all needed resources "urls" inside the resource items in the portal access resource

-Put the Portal Access ACL in the TOP of all ACLs.
-- After creating Portal Access resource >>> Bigip APM system Create a ACL automatically , so make sure to put this ACL in the TOP of ACLs.

 

CANANOZDOGANASLAN's avatar
CANANOZDOGANASLAN
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1 year ago

Hi, I checked that the backend server is functioning properly and added all the URLs, but it still wasn't working. However, I noticed that it works on the portal for some customers. Therefore, I believe the issue might be related to that client’s environment, possibly due to other devices (FWs, or NACs) blocking the user.

  • Aswin_mk's avatar
    Aswin_mk
    Icon for MVP rankMVP
    1 year ago

    When you observe the issue. Is it working before?I have observed so many apm issues in 17.x version. Hope the issue not observed after an upgrade 

    Br

    Aswin 

    • CANANOZDOGANASLAN's avatar
      CANANOZDOGANASLAN
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      1 year ago

      Hi,

      We’ve configured the application using portal access with a new setup, so the issue isn’t due to an upgrade. I appreciate your insights; however, the devices are currently running on the 16.x version.