Unable to reinstall F5 MP after uninstalling version 2.2.0.580

Hi, to whom it may concern.

 

 

I recently tried to upgrade the F5 Management Pack from version 2.1.3.217-x64 to 2.2.0.580-x64 and then uninstalling it to attempt a clean install.

 

 

I tried installing version 2.2.0.580-x64 of the MP after applying the KB981740 Hotfix, but installation failed with the following error message:

 

 

Info: Found .NET framework installed: v3.0 SP Info: Found .NET framework installed: v3.5 SP

 

Info: Found an existing installation of the F5 Networks Managment Pack version: 0.0.0.0.

 

Info: Started installation of the F5 Networks Management Pack 2.2.0.580.

 

Info: msi logging parameters: /lwecma!

 

Info: System Center Operations Manager 2007 R2 (Version 6.1.7221.0) found.

 

 

FatalError: You are running a version of the F5 Management Pack that cannot be upgraded. Please uninstall the current version from add/remove programs and try to run this Setup program again.

 

 

I have uninstalled the MP via "Add Remove Programs" before doing the reinstall and made sure that the "C:\Program Files\F5 Networks\" is removed before reinstalling.

 

 

Thanks so much for your time and help.

 

Is there a way for us to get phone support on all things related to the F5 MP ?

 

 

Cheers,

 

Wei