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Forum Discussion

JefferyK's avatar
JefferyK
Icon for Nimbostratus rankNimbostratus
Nov 10, 2023

R-series machine backup and restore question

Hi, The customer ask me about r-series machine backup configuration question: If they forget create primary key when install machine moment, so if the appliance have issue need RMA, then how to res...
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Paulius's avatar
Paulius
Icon for MVP rankMVP
Nov 10, 2023

JefferyK I am not aware of any way to restore the configuration without that key. I wouldn't imagine a way exists around this because that would be a rather large security issue.

JefferyK's avatar
JefferyK
Icon for Nimbostratus rankNimbostratus
Nov 13, 2023

Because old 2000 and i-series also don't need create this key.
So this new standard from F5, maybe too many network administrator also don't know want to create this key after new install R-series machine.
I'm also tried to doing lab test to re-install F5OS on r-series demo machine, it can completed setup and don't need create this key.

So if replace r-series machine at RMA moment, how do engineer to help customer to do?