qkview process stuck

 Iroads Have you tried to take the Qkview through CLI : 

https://my.f5.com/manage/s/article/K23928121

restjavad process busy cause you not collect qkview from the GUI,you should bigstart restart restjavad

if it's ha pair, try to run it in standby node.
if it also fail, restart the standby node then redo qkview
if it works, do failover.
if it fails, create case.

Why the complexity in grep?   ps -ef | grep  qkview  
Are you running qkview from CLI or GUI?  i suspect you are running in the GUI.
Does qkview just hang, or does it complete, or does it return to a prompt/leave you in the gui?   

In the cli, from bash:

Check disk space free (in human format):   df -h       Only USR should be in the 90's event thing else should be below 50, post lines from output if your are over.   

Run qkview manually:      qkview --progress-bar    or  qkview -v 

if it works via the CLI - but not thru the gui, and its fairly safe to do this as just a longshot test...
bigstart restart httpd tomcat restjavad restnoded
bigstart status httpd tomcat restjavad restnoded       <---it might take sometime for HTTPD to restart

Hi Iroads,

To check/find and then kill that process in F5 based on the PID use the following in BASH mode:

After your disk slowness isuue fixed you can try the following command

This is my favorite UNIVERSAL command to run QKView on any box ad get the filename according to the box hostname and timestamp, and it never overwrites the previous taken QKView because of its unique timestamp everytime even if taken on same host.

Try running this in BASH mode and then connect your box using SSH /SCP etc using WINSCP and download fronm the appropriate folders in /var/tmp:

qkview -s0 -f "/var/tmp/$(/bin/hostname)_$(date +%Y-%m-%d-%H-%M-%S).tgz"

For reference

Box 001

login as: root
Using keyboard-interactive authentication.
Password:
Last login: Tue Jul 16 05:11:10 2019 from 10.10.10.10
[root@TestLAB-001001:Active:In Sync] ~ # qkview -s0 -f "/var/tmp/$(/bin/hostname)_$(date +%Y-%m-%d-%H-%M-%S).tgz"
Gathering System Diagnostics: Please wait ...
Diagnostic information has been saved in:
/var/tmp/TestLAB-001001.F5Test.com_2019-07-16-17-33-02.tgz
Please send this file to F5 support.
[root@TestLAB-001001:Active:In Sync] ~ #

Box 002

login as: root
Using keyboard-interactive authentication.
Password:
Last login: Tue Jul 16 05:10:42 2019 from 10.10.10.10
[root@TestLAB-001002:Standby:In Sync] ~ # qkview -s0 -f "/var/tmp/$(/bin/hostname)_$(date +%Y-%m-%d-%H-%M-%S).tgz"
Gathering System Diagnostics: Please wait ...
Diagnostic information has been saved in:
/var/tmp/TestLAB-001002.F5Test.hp.com_2019-07-16-17-32-42.tgz
Please send this file to F5 support.
[root@TestLAB-001002:Standby:In Sync] ~ #

Box 003

login as: root
Using keyboard-interactive authentication.
Password:
Last login: Tue Jul 16 05:10:41 2019 from 10.10.10.10
[root@TestLAB-001003:Standby:In Sync] ~ # qkview -s0 -f "/var/tmp/$(/bin/hostname)_$(date +%Y-%m-%d-%H-%M-%S).tgz"
Gathering System Diagnostics: Please wait ...
Diagnostic information has been saved in:
/var/tmp/TestLAB-001003.F5Test.com_2019-07-16-17-32-50.tgz
Please send this file to F5 support.
[root@TestLAB-001003:Standby:In Sync] ~ #

Box 004

login as: root
Using keyboard-interactive authentication.
Password:
Last login: Tue Jul 16 05:10:41 2019 from 10.10.10.10
[root@TestLAB-001004:Active:In Sync] ~ # qkview -s0 -f "/var/tmp/$(/bin/hostname)_$(date +%Y-%m-%d-%H-%M-%S).tgz"
Gathering System Diagnostics: Please wait ...
Diagnostic information has been saved in:
/var/tmp/TestLAB-001004.F5Test.com_2019-07-16-17-32-59.tgz
Please send this file to F5 support.

HTH

🙏