Forum Discussion
omar05_132659
Nimbostratus
Nimbostratus"general database error retrieving information" when clicking on LTM>Pools
Hello guys,
I have a trouble when I was configuring a new service in a F5 LTM 11.5.1. When I clicked on LTM>Pools (in the GUI) I got the message: general database error retrieving information. Has someone gotten this error while managing a BIG IP of such version? Since F5 BIG IP offers module and audit logs, how can I get some logs about this crash?
Hope you could help me.
Thanks in advance.
it generally suggests that a configuration file is corrupt/unparseable. If you have a backup of your configuration, restore it and start again. Otherwise, you may have to fiddle with the bigip.conf file until you find where the problem is and correct it.
What_Lies_Bene1Cirrostratus
Seems to be a known issue with this version of TMOS, see here: https://devcentral.f5.com/questions/annoying-bug-on-ltm-nodes-pools-list-1151-hf4. I'd suggest a call to support.
omar05_132659Hello friends,
Thanks a lot for answering.
I have had lot of issues with this version. This issue has had the less impact due to I just open the GUI after a period of time and from another browser. The issue has not appeared since such date. But, I supposed I have to be ready when it appears again. Thanks a lot for the information.
Thanks
Nick_T_68319I have the same issue
Workaround (11.5.1 HF7, and probably others):
bigstart restart httpd tomcat
(But definitely still call and report a case.)
Bob_Lyons_14865Please be aware this is also happening in 11.5.2 Hotfix 1. I have opened a case as well, but re-sorting the Nodes does correct this issue.
JGCumulonimbus
Where and how did you resort the nodes?- JGOK I know now from the other thread you posted in.
- LeighLl_176246How do you re-sort the nodes? I can't find your other post.
- elvis_chavez_18
thanks, it working
