Forum Discussion

kristine_v's avatar
kristine_v
Icon for Altostratus rankAltostratus
Jan 10, 2024

"General database error retrieving information" when accessing System> Users> User list in GUI

Hello! I've been seeing error in "General database error retrieving information" on the standby device when accessing System> Users> User list. Error message persists even when using private browser. Current version is 17.1.0.3. How do I fix this issue?

Thanks in advance!

application delivery
  • Paulius's avatar
    Paulius
    Icon for MVP rankMVP
    Jan 10, 2024

    kristine_v In CLI TMSH you can try restarting the mcpd service on the device that is generating the log in question.

    restart /sys service mcpd
  • PhatANhappy's avatar
    PhatANhappy
    Icon for MVP rankMVP
    Jan 10, 2024

    17.1.1.1 has been released.  17.1.0 has significant CVE issues.   You should consider upgrading.