Dear Tech Community,
I have BIG-IP i5000 series appliance in HA cluster active\passive running v14. I noticed there is a second boot location in my BIG-IP running v16. I changed my boot location to v16 and rebooted my appliance as requested and now after the reboot my LCD panel shows "SECURE MODE" offline.
I no longer have access to Management IP also the LCD panel dose not show any options for configuration.
Can anyone please advise how to recover from this situation.
OK - the LCD display issue is
You will need to request an EHF to resolve that.
Maybe the 16.x partition has only default config (IP address 192.168.1.245), or does not have a license.
Did you reactivate the license before the upgrade attempt, and transfer the config?
As for recovery, I'd recommend getting a physical console (serial) cable on to the device, and use that to reboot back into the 14.x partition via grub.
If you want to upgrade to 16.x, I'd recommend deleting the existing 16.x volume, and re-doing the upgrade to ensure that the current config is applied to the 16.x volume (with a recently reactivated license).
try to connect via serial console. This sound pretty much like a know bug:
Afterwards use switchboot to go back to BIG-IP v14:
We solved the problem by resetting BIG-IP to factory defaults using following article.
Considering time limitation that we head to get the BIG-IP up and running again, and since there was no need to keep the existing configuration we simple reset the configuration to default. However this may not be best for you if you need to keep your configuration.
Had the same issue yesterday on a i4000 unit: I need to make a downgrade from 15.1.5 to 220.127.116.11 and got this message on the LCD and the unit became absolutely unresponsive through MGMT IP and even console connected. Had to power off and on removing the PSU cables and select the old partition.