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BIG iQ discovery issues with error Unauthorized 401

ashu_aggarwal1
Altostratus
Altostratus

I am experiencing discover issue while trying to add the F5 LTM guest to BIG IQ, Its throwing error as "check credentials: Unauthorized(401)" even though the credentials are correct.The guests are running code 15.1.5.1.. Big IQ is running 8.1.0.2

 

I have tried clearing reset java storage as well as restjavad process. Any suggestion would be greatly appreciated.

 

 

7 REPLIES 7

Paulius
MVP
MVP

Have you confirmed that the request from the BIG-IQ is making it to the BIG-IP in question? Are you 100% certain that they are the correct credentials for the admin user of the BIG-IP? You should be able to perform a tcpdump on the BIG-IP on the interface that the BIG-IQ is connecting to so you can validate the request is making it to the BIG-IP. You should also be able to validate the user attempted to log into the BIG-IP by checking the audit logs.

Mike757
MVP
MVP

Hi ashu,

You have to use "admin" - not "root" - credentials - either the admin user itself or a user with similar privileges.

/Mike

Thanks all for the reply, I have tried to use admin/root as well as my Tacacs credentials and all of them throwing this error.  I dont see this issue with code 15.1.6.1.

The connectivity from BIG IQ to the VCMP guest is good as i can telnet over port 443 as well as 22.

So, no issues with BIG-IP 15.1.6.1, but 15.1.5.1 doesn't work?

If you still have any BIG-IP in the error conditions, give this article a go: https://support.f5.com/csp/article/K40573362

/Mike

Yes thats correct, No issues with 15.1.6.1.

I have already tried to clear rest java storage and restated the restjavad process as well, i know the upgrade to 15.1.6.1 will fix the issue however was looking for some workaround solution.

This is crazy... can you try a reboot of the BIG-IP, just to take some weird cache issue out of the way?

/Mike

Leslie_Hubertus
Community Manager
Community Manager

Hi @ashu_aggarwal1 - were you able to resolve your issue with the help from @Mike757 and @Paulius, or are you still having problems?