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Kevin_Davies_40's avatar
Kevin_Davies_40
Icon for Nacreous rankNacreous
Oct 03, 2017
Solved

BIG-IP v13 native RDP - VDI connection failure

We have a problem where the user clicks on a link in a webtop which is a native RDP link, their application opens but the connection fails. Tcpdumps show for failed connections client traffic arrives at the F5 but never leaves it. For successful connections they stay up for a long time. We cannot see why they are failing when the backend resource is available and accessible.

VDI debug logs ~ https://gist.github.com/rtfmoz/58d82b0887146ea3a2310eb32fea1428

The failed connections just sit there until they time out with the error 

"Your computer cannot connect to the Remote Desktop Gateway server. 
Contact your network administrator for assistance."
APM
application delivery
vdi
  • Kevin_Davies_40's avatar
    Kevin_Davies_40
    Oct 09, 2017

    Summary

    Native RDP connections that use SSO variables fail to work reliably.

    Version

    BIG-IP 13.0.0 HF2

    Symptoms

    RDP connections intermittently fail to connect. The following message appears when you try to connect to the RDP session. 
    "Your computer cannot connect to the Remote Desktop Gateway server. 
Contact your network administrator for assistance."

    This occurs under the following conditions

    • The virtual servers listens on a specific VLAN.

    Workaround

    Choose one of the following options:

    Option 1: Enabled the virtual server to listen on all VLANS.

    Option 2: Disable CMP on the virtual server - see K14358

    Option 3: Virtual Edition only, set vCPU to one.

    Solution

    Hotfix to address this issue.

14 Replies

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  • Stanislas_Piro2's avatar
    Stanislas_Piro2
    Icon for Cumulonimbus rankCumulonimbus
    Oct 03, 2017

    Hi Kevin,

     

    On my configuration, Native RDP fails when I configure SSO. it work like a charm without this configuration.

     

    • Kevin_Davies_40's avatar
      Kevin_Davies_40
      Icon for Nacreous rankNacreous
      Oct 03, 2017

      No, using a valid SSL certificate. For everyone elses knowledge ... a valid SSL cert is required by native RDP for the MSRDP client to trust the RDP file. This is because APM signs the RDP file with the SSL private key of the virtual server.

       

    • Kevin_Davies_40's avatar
      Kevin_Davies_40
      Icon for Nacreous rankNacreous
      Oct 03, 2017

      No, using a valid SSL certificate. For everyone elses knowledge ... a valid SSL cert is required by native RDP for the MSRDP client to trust the RDP file. This is because APM signs the RDP file with the SSL private key of the virtual server.

       

    • Kevin_Davies_40's avatar
      Kevin_Davies_40
      Icon for Nacreous rankNacreous
      Oct 05, 2017

      I am testing the cmp disable with vCPU=2 tomorrow as I am not certain demoting a virtual server to tmm0 will disable threaded execution across tmm0.1/0.2/...

       

    • Kevin_Davies_40's avatar
      Kevin_Davies_40
      Icon for Nacreous rankNacreous
      Oct 06, 2017

      Disabling CMP is a successful workaround. We went back to vCPU = 2 and disabled CMP on the virtual server and all our RDPw/SSO connections are still working.

       

    • Kevin_Davies_40's avatar
      Kevin_Davies_40
      Icon for Nacreous rankNacreous
      Oct 09, 2017

      F5 have come back to us on this issue. Enable the virtual on all VLAN's. Updated solution posted.

       

  • Kevin_Davies_40's avatar
    Kevin_Davies_40
    Icon for Nacreous rankNacreous
    Oct 09, 2017

    Summary

    Native RDP connections that use SSO variables fail to work reliably.

    Version

    BIG-IP 13.0.0 HF2

    Symptoms

    RDP connections intermittently fail to connect. The following message appears when you try to connect to the RDP session. 
    "Your computer cannot connect to the Remote Desktop Gateway server. 
Contact your network administrator for assistance."

    This occurs under the following conditions

    • The virtual servers listens on a specific VLAN.

    Workaround

    Choose one of the following options:

    Option 1: Enabled the virtual server to listen on all VLANS.

    Option 2: Disable CMP on the virtual server - see K14358

    Option 3: Virtual Edition only, set vCPU to one.

    Solution

    Hotfix to address this issue.
    • Stanislas_Piro2's avatar
      Stanislas_Piro2
      Icon for Cumulonimbus rankCumulonimbus
      Oct 09, 2017

      Hi,

       

      Thank you for the update.

       

      Even if the last workaround is better than previous, in some circumstances, one of previous can help.

       

      I suggest to add in workaround section previous ones (disable sso, disable cmp on VS)

       

  • leonline_225556's avatar
    leonline_225556
    Icon for Altostratus rankAltostratus
    Jun 07, 2018

    I am still having this issue running 13.1.0.2, in my situation the vs is running in a non-default route domain.

     

    F5 confirmed we are dealing with bug ID 623036 - Native RDP proxy does not work if Virtual Server is in non-default route domain and CMP enabled. This bug is linked to bug ID6 17929 Support non-default route domains when connecting to other tmm over backplane.

     

    Unfortunately no fix is available yet.