Forum Discussion
Kevin_Davies_40
Nacreous
NacreousBIG-IP v13 native RDP - VDI connection failure
We have a problem where the user clicks on a link in a webtop which is a native RDP link, their application opens but the connection fails. Tcpdumps show for failed connections client traffic arrives...
Summary
Native RDP connections that use SSO variables fail to work reliably.Version
BIG-IP 13.0.0 HF2Symptoms
RDP connections intermittently fail to connect. The following message appears when you try to connect to the RDP session."Your computer cannot connect to the Remote Desktop Gateway server. Contact your network administrator for assistance."This occurs under the following conditions
- The virtual servers listens on a specific VLAN.
Workaround
Choose one of the following options:Option 1: Enabled the virtual server to listen on all VLANS.
Option 2: Disable CMP on the virtual server - see K14358 Option 3: Virtual Edition only, set vCPU to one.Solution
Hotfix to address this issue.
Kevin_Davies_40Nacreous
NacreousSummary
Native RDP connections that use SSO variables fail to work reliably.
Version
BIG-IP 13.0.0 HF2
Symptoms
RDP connections intermittently fail to connect. The following message appears when you try to connect to the RDP session.
"Your computer cannot connect to the Remote Desktop Gateway server.
Contact your network administrator for assistance."
This occurs under the following conditions
- The virtual servers listens on a specific VLAN.
Workaround
Choose one of the following options:
Option 1: Enabled the virtual server to listen on all VLANS.
Option 2: Disable CMP on the virtual server - see K14358 Option 3: Virtual Edition only, set vCPU to one.Solution
Hotfix to address this issue.
Stanislas_Piro2Cumulonimbus
Hi,
Thank you for the update.
Even if the last workaround is better than previous, in some circumstances, one of previous can help.
I suggest to add in workaround section previous ones (disable sso, disable cmp on VS)
- Kevin_Davies_40
Updated to reflect alternative workarounds.