Forum Discussion

Nacreous

Oct 03, 2017

BIG-IP v13 native RDP - VDI connection failure

We have a problem where the user clicks on a link in a webtop which is a native RDP link, their application opens but the connection fails. Tcpdumps show for failed connections client traffic arrives...

application delivery

BIG-IP Access Policy Manager (APM)

vdi

Kevin_Davies_40
Oct 09, 2017
Summary

Native RDP connections that use SSO variables fail to work reliably.
Version

BIG-IP 13.0.0 HF2
Symptoms

RDP connections intermittently fail to connect. The following message appears when you try to connect to the RDP session.
"Your computer cannot connect to the Remote Desktop Gateway server. Contact your network administrator for assistance."

This occurs under the following conditions

The virtual servers listens on a specific VLAN.

Workaround

Choose one of the following options:
Option 1: Enabled the virtual server to listen on all VLANS.
Option 2: Disable CMP on the virtual server - see K14358
Option 3: Virtual Edition only, set vCPU to one.
Solution

Hotfix to address this issue.