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Big-IP Edge client icon in Windows is grey, even when connected

ErwinV
Nimbostratus
Nimbostratus

Good afternoon experts,
We have someone who has a Win10 laptop, updated last week, new EDGE client installed, but the icon in the right lower corner is grey, even when the client is connected to the APM

Any ideas what is causing this issue? Not causing any issues, but it's just weird.

5 REPLIES 5

Beckerton
Nimbostratus
Nimbostratus

If a Phonebook Entry was created in a version prior to 12.x and then the BIG-IP is upgraded, the option for Download will be greyed out until the invalid characters are removed.
mywakehealth
F5 Product Development tracked this change

Thanks !!

Hi Beckerton,
Thanks for your reply. Unfortunately this is not about downloading the client, but connection to the f5 with the client.
When connected the icon should turn red, but in this case it is just staying grey, even when the client is connected.

buulam
Community Manager
Community Manager

Is it just the one user experiencing this?

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@buulam / YouTube.com/DevCentral

As far as I am aware, yes. single user.

So very likely some windows setting, nothing to do with the Edge Client.

buulam
Community Manager
Community Manager

That's interesting. I'd suggest opening a support ticket on this one as they might be able to find something via running the client troubleshooting utility

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@buulam / YouTube.com/DevCentral