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Forum Discussion

ErwinV's avatar
ErwinV
Icon for Altostratus rankAltostratus
Sep 14, 2022
Solved

Big-IP Edge client icon in Windows is grey, even when connected

Good afternoon experts, We have someone who has a Win10 laptop, updated last week, new EDGE client installed, but the icon in the right lower corner is grey, even when the client is connected to the...
application delivery
  • ErwinV's avatar
    ErwinV
    Dec 13, 2022

    After a clean install and a new edge client all was working as it should. Not a real fix. but thought I should share it. Thanks for the support.

buulam's avatar
buulam
Icon for Admin rankAdmin
Sep 21, 2022

Is it just the one user experiencing this?

ErwinV's avatar
ErwinV
Icon for Altostratus rankAltostratus
Sep 22, 2022

As far as I am aware, yes. single user.

So very likely some windows setting, nothing to do with the Edge Client.

  • buulam's avatar
    buulam
    Icon for Admin rankAdmin
    Sep 22, 2022

    That's interesting. I'd suggest opening a support ticket on this one as they might be able to find something via running the client troubleshooting utility