Big-IP Edge client icon in Windows is grey, even when connected

[ErwinV]

Good afternoon experts,
We have someone who has a Win10 laptop, updated last week, new EDGE client installed, but the icon in the right lower corner is grey, even when the client is connected to the APM

Any ideas what is causing this issue? Not causing any issues, but it's just weird.

[ErwinV]

Hi Beckerton,
Thanks for your reply. Unfortunately this is not about downloading the client, but connection to the f5 with the client.
When connected the icon should turn red, but in this case it is just staying grey, even when the client is connected.

[buulam]

Is it just the one user experiencing this?

[ErwinV]

As far as I am aware, yes. single user.

So very likely some windows setting, nothing to do with the Edge Client.

[buulam]

That's interesting. I'd suggest opening a support ticket on this one as they might be able to find something via running the client troubleshooting utility

[ErwinV · Accepted solution]

After a clean install and a new edge client all was working as it should. Not a real fix. but thought I should share it. Thanks for the support.

[buulam]

Thank you for the follow up!