Forum Discussion
MSZ_221163
Nimbostratus
NimbostratusWhy Support ID doesn't appear in some cases? Response page not reflected
Response Page is created and tested. We are able to see the support ID in some cases but specially on mobile we are not able to see them.
we are using ver 13.0.0 HF3
Is there any idea? Why this is happening?
Maz, is the issue on ASM?
Do you mean you see Blocking page with no support ID on Mobile devises?
How do you confirm ASM is blocking a specific request?
MSZLogs are coming on the WAF. But the ID is not displaying on Mobile.
What Logs are you seeing on ASM ? can you show us a example please. Can you confirm if you are seeing blocking page on mobile devise?
- MSZ
No Blocking page. Only Blank screen. I think the default page (Blocking Response) is html. Might be we need to enable AJAX - Response.
Srini_87152Cirrostratus
Maz, is the issue on ASM?
MSZ_221163Yes.
Can you give more details on which requests are not going through?
Are the requests not answered or connection reset? Are the requests reaching back end server?
- Srini_87152
Probably bug with version? have you checked with vendor?
Thx
Srini
Asif_Pasha_3042Pls check for legal logs as well. Possible the request has been accepted that's the reason it must not be showing WAF blocks.