F5 is upgrading its customer support chat feature on My.F5.com. Chat support will be unavailable from 6am-10am PST on 1/20/26. Refer to K000159584 for details.

Forum Discussion

perlang's avatar
perlang
Icon for Altostratus rankAltostratus
Jul 08, 2022

SFP+ port don't work after upgrade from 13.1.3 to 14.1.4.6

I have upgraded my BIG-IP 5000s from 13.1.3 to 14.1.4.6. After reboot, the panel display version 14.1.4.6, but all light for SFP+ port is down, and could ping the IP address configured on the port. ...
5000s
BIG-IP
event
LTM
upgrade
StephanManthey's avatar
StephanManthey
Icon for Nacreous rankNacreous
Jul 11, 2022

Try running "tmsh load sys config". It should tell you, where the config load fails.

As mentioned before, relicensing the unit may fix the issue.

You should also make sure, the system is still under service. Enter your BIG-IP H/W serial number here:

Product Information Request 

Some older platforms (2000s/4000s/5000s etc.) might not longer be supported as well.