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Forum Discussion

Allanwynn_16283's avatar
Allanwynn_16283
Icon for Nimbostratus rankNimbostratus
Apr 08, 2015

Outlook client Issue

Hi,

 

I have configured network access optimization for outlook client. This means that when the user click the network access (outlook client) the outlook client installed on the pc will opens up. So in my case, the outlook client opens up but cannot still receive mails/ send mails.

 

Their outlook can only receive mails or send mails if they are connected to their internal network. How can I improve this or solve this? Thank you.

 

availability
BIG-IP Access Policy Manager (APM)
deployment
security

2 Replies

  • nathe's avatar
    nathe
    Icon for Cirrocumulus rankCirrocumulus
    Apr 08, 2015

    A couple of thoughts, do you mean you've created an App Tunnel for Outlook? Have you included all the ports it requires in the App Tunnel configuration? Also, do you see anything interesting in the /var/log/pktfilter log file? You may have to enabled logging in the App Tunnel configuration.

     

    Hope this helps,

     

    N

     

  • Allanwynn_16283's avatar
    Allanwynn_16283
    Icon for Nimbostratus rankNimbostratus
    Apr 10, 2015

    I already configured it using App Tunnel and Network Tunnel, both are not working properly, but I notice it works better using Network access since when I use App tunnel, it is on "disconnected" mode, unlike when we used it on Network Access, it is on "trying to connect" mode.