ltm ve licensing

Hi JB,

 

 

As long as you're not using a VE trial you should be able to just reactivate the license with the new base reg key in the GUI under System | License.

 

 

Aaron

My response form support,

 

 

I did not think this would stump them.

 

 

Thank you for your request. You will need to speak with your account manager/sales in order to get this taken care of. Support does not handle license conversions. Please contact us if you have any questions or if you require additional support. Thank you and have a great day.

 

Respectfully,

 

 

(I did not think this would stump them. really, sales explaining how to apply a license to a VE system. This does not bode well for VE)

 

Hi Aaron

 

 

I have tried that but all I get back its that it does not like the keys. I removed all the keys, added just the one key ..., I guess we will need to reinstall the image and start from scratch.

 

 

Thank you for the response.

 

 

JB

Support isn't stumped, JB, they just are not positioned to provide a production key, that is done through the sales order process. It sounds like there has been a miscommunication. Make sure they know you have a production key, it just isn't applying properly.

 

 

Since you're on VE, is it possible you've activated it on another VE, or this VE and it's been moved? VE doesn't like changes to UUID or mac addresses, which are fairly dynamic in a virtual environment.

Hi JB,

 

 

As Jason said, I think this was just a miscommunication. If you want, email me with details (aaron at f5 dot com) on the case number or who you spoke with and I can have a chat with them to clarify the request.

 

 

If you're getting an error stating the reg key was already activated, you'll need to contact Support again to have the issue resolved.

 

 

Aaron