Forum Discussion

Icon for Cirrus rank

Cirrus

Oct 28, 2020

Factory Reset

Hi Team, Hope all of you are doing good. I am planning to do factory reset of BIG-IP. Can you please let me know the process and precautions to do this activity. regards, RA...

application delivery

Icon for MVP rank

MVP

Oct 30, 2020

Looks like your version is hit with the bug - https://support.f5.com/csp/article/K17368

I'd suggest you to see if you can do a mcpd forceload and then do a reboot to see if the box comes up properly and loads the config. Try your luck. If not engage F5 support.

RAQS
Cirrus
Oct 30, 2020
Thanks Jaikumar for reply, will
upgrading it to stable version fix the issue ? Currently i am in 11.6 and it’s BIG-IP 4000 series.If so then which will be the good version to upgrade.

regards,
RAQS
- jaikumar_f5
  MVP
  Oct 31, 2020
  I see your planning to repurpose this box by setting it with default config. If I were you surely I'll try my options with above. Since the solution is just a point fix, it should be an easy upgrade.
  
  Also some suggestions, you can go to grub menu and see if there's other images and boot with them. Then install new image in your desiring volume and boot back. It's all troubleshooting you gotta to do to resolve. Options are many !!!
- RAQS
  Cirrus
  Nov 01, 2020
  i degrade it to older version, which was there in box and rebooted it. It was stable for time being and when I reboot it to test the issue it again went to “Configuration Utility Restarting”.
  
  Not sure either issue with box or version.
  Box is 4000 series and Version is 11.6
- jaikumar_f5
  MVP
  Nov 02, 2020
  Were you able to install the stable version as listed on the article I shared. Install it and boot from the image. Then try your formatting, see if it resolves.