Wrong Key GUI , Can't reset BIG-IP to factory defaults
Hello,
Following a handling error on the GUI we lost access to it.
A Wrong key has been uploaded
We tried a factory reset without success following : https://my.f5.com/manage/s/article/K13127
Here is the error in the reset :
root@(localhost)(cfg-sync Standalone)(ModuleNotLicensed::Active)(/Common)(tmos)# load /sys config default
Reset the system configuration to factory defaults? (y/n) y
/bin/tar: files_d/Common_d/trust_certificate_d/\:Common\:dtca-bundle.crt_59583_1: Cannot stat: No such file or directory
/bin/tar: Exiting with failure status due to previous errors
Failure to save the temporary SCF. Error message: Failed to append to temp tar file "/var/system/tmp/tmsh/ouKGeH/data" cache path "/config/filestore/files_d/Common_d/trust_certificate_d/:Common:dtca-bundle.crt_59583_1"exit code (2).
Loading system configuration...
/defaults/asm_base.conf
/defaults/config_base.conf
/defaults/ipfix_ie_base.conf
/defaults/ipfix_ie_f5base.conf
/defaults/low_profile_base.conf
/defaults/low_security_base.conf
/defaults/policy_base.conf
/defaults/analytics_base.conf
/defaults/apm_base.conf
/defaults/apm_oauth_base.conf
/defaults/apm_pua_ssh_base.conf
/defaults/apm_saml_base.conf
/defaults/app_template_base.conf
/defaults/classification_base.conf
/var/libdata/dpi/conf/classification_update.conf
/defaults/ips_base.conf
/var/libdata/ips/ips_update.conf
/defaults/daemon.conf
/defaults/pem_base.conf
/defaults/profile_base.conf
/defaults/sandbox_base.conf
/defaults/security_base.conf
/defaults/urldb_base.conf
/usr/share/monitors/base_monitors.conf
/defaults/cipher.conf
/defaults/ilx_base.conf
/defaults/integrated_auth.conf
/usr/local/gtm/include/gtm_base_region_isp.conf
/usr/share/monitors/gtm_base_monitors.conf
Loading configuration...
/defaults/defaults.scf
There were warnings:
Got exception in file object cache operation; ignoring since default configuration is loading: failed in syscall link(/config/filestore/files_d/Common_d/certificate_d/:Common:f5_api_com.crt_59721_1, /config/filestore/.trash_bin_d/.current_d/Common_d/certificate_d/:Common:f5_api_com.crt_59721_1) errno=(No such file or directory)
Got exception in file object cache operation; ignoring since default configuration is loading: failed in syscall link(/config/filestore/files_d/Common_d/certificate_key_d/:Common:f5_api_com.key_59707_1, /config/filestore/.trash_bin_d/.current_d/Common_d/certificate_key_d/:Common:f5_api_com.key_59707_1) errno=(No such file or directory)
Got exception in file object cache operation; ignoring since default configuration is loading: failed in syscall link(/config/filestore/files_d/Common_d/trust_certificate_d/:Common:dtca-bundle.crt_59583_1, /config/filestore/.trash_bin_d/.current_d/Common_d/trust_certificate_d/:Common:dtca-bundle.crt_59583_1) errno=(No such file or directory)
Got exception in file object cache operation; ignoring since default configuration is loading: failed in syscall link(/config/filestore/files_d/Common_d/trust_certificate_d/:Common:dtca.crt_59579_1, /config/filestore/.trash_bin_d/.current_d/Common_d/trust_certificate_d/:Common:dtca.crt_59579_1) errno=(No such file or directory)
Got exception in file object cache operation; ignoring since default configuration is loading: failed in syscall link(/config/filestore/files_d/Common_d/trust_certificate_d/:Common:dtdi.crt_59575_1, /config/filestore/.trash_bin_d/.current_d/Common_d/trust_certificate_d/:Common:dtdi.crt_59575_1) errno=(No such file or directory)
Got exception in file object cache operation; ignoring since default configuration is loading: failed in syscall link(/config/filestore/files_d/Common_d/trust_certificate_key_d/:Common:dtca.key_59581_1, /config/filestore/.trash_bin_d/.current_d/Common_d/trust_certificate_key_d/:Common:dtca.key_59581_1) errno=(No such file or directory)
Got exception in file object cache operation; ignoring since default configuration is loading: failed in syscall link(/config/filestore/files_d/Common_d/trust_certificate_key_d/:Common:dtdi.key_59577_1, /config/filestore/.trash_bin_d/.current_d/Common_d/trust_certificate_key_d/:Common:dtdi.key_59577_1) errno=(No such file or directory)
01070920:3: Application error for confpp: [Tue Oct 24 00:29:18.671500 2023] [core:warn] [pid 21822] AH00114: Useless use of AllowOverride in line 283 of /var/run/config/httpd.conf.
[Tue Oct 24 00:29:18.675400 2023] [core:warn] [pid 21822] AH00114: Useless use of AllowOverride in line 12 of /etc/httpd/conf.d/xui.conf.
Syntax OK
The certificate does not match the key. To change them try 'tmsh modify sys httpd { ssl-certfile /etc/httpd/conf/ssl.crt/server.crt ssl-certkeyfile /etc/httpd/conf/ssl.key/server.key }'
Unexpected Error: Loading configuration process failed.
We rebooted 2 times, and now the big3d is in a rebooting loop
Thank you for your help
Thank you , we solved our issue following https://my.f5.com/manage/s/article/K9114#generate