Forum Discussion

f5kenta's avatar
f5kenta
Icon for Nimbostratus rankNimbostratus
Jan 10, 2025

F5 Access 3.1.0 for Android problem

There have been a lot of connection failures with the recently updated F5 access 3.1.0 for Android.
It seems to be a problem with the client authentication process, but is there any information on other issues that may be occurring?

APM
  • Jmtaylor's avatar
    Jmtaylor
    Icon for Moderator rankModerator
    Jan 10, 2025

    f5kenta  Hello  

    Couple of questions that may help narrow down the problem

    What version of APM are you using, is it compatible with the 3.1.0?
    Does it only happen with the Androids, or does it also happen with IOS or PC?

    Can the users use a web based VPM instead of the Access for Android? 

     

    These can help members narrow down what may be your underlying issue.  

    • f5kenta's avatar
      f5kenta
      Icon for Nimbostratus rankNimbostratus
      Jan 14, 2025

      Hello Jmtaylor

      It is 17.1.1. It is also compatible.
      It can be connected from a PC.
      I am currently checking whether users can connect to the web from Android devices.