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Forum Discussion

f5kenta's avatar
f5kenta
Icon for Altostratus rankAltostratus
Jan 10, 2025
Solved

F5 Access 3.1.0 for Android problem

There have been a lot of connection failures with the recently updated F5 access 3.1.0 for Android. It seems to be a problem with the client authentication process, but is there any information on o...
APM
  • f5kenta's avatar
    f5kenta
    Jan 24, 2025

    I obtained the following results.

    F5 Access 3.1.0 now allows the use of TLS 1.3.

    On the other hand, SHA-1 certificates can no longer be used.

    This is because a SHA-1 client certificate was being used on the device in question.

    Please be careful everyone.

Jmtaylor's avatar
Jmtaylor
Icon for Moderator rankModerator
Jan 10, 2025

f5kenta  Hello  

Couple of questions that may help narrow down the problem

What version of APM are you using, is it compatible with the 3.1.0?
Does it only happen with the Androids, or does it also happen with IOS or PC?

Can the users use a web based VPM instead of the Access for Android? 

 

These can help members narrow down what may be your underlying issue.  

  • f5kenta's avatar
    f5kenta
    Icon for Altostratus rankAltostratus
    Jan 14, 2025

    Hello Jmtaylor

    It is 17.1.1. It is also compatible.
    It can be connected from a PC.
    I am currently checking whether users can connect to the web from Android devices.