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Mayur_Sutare's avatar
Mayur_Sutare
Icon for MVP rankMVP
Apr 08, 2020

F5 : Error getting auth token from login provider

Hello team,

 

Recently, i've upgraded my F5 box to version 14.1.2.3. Upgrade was smooth and post upgrade everything working fine. Somehow on WebUI, i am getting "Error getting auth token from login provider" while loading few of the tabs like support tab, Network map etc. I was going through below article and it seems to be known bug and affected versions also include 14.1.2.3.

 

The workaround solution given for this is restart BIG-IP REST daemons like restjavad and restnoded but no fix is given.

 

Anyone faced similar issue? If i restart daemons, it may resolve issue for time being.

 

https://cdn.f5.com/product/bugtracker/ID717174.html

 

Mayur

BIG-IP
F5 version 14.1.2.3
LTM
security

2 Replies

  • Mayur_Sutare's avatar
    Mayur_Sutare
    Icon for MVP rankMVP
    Apr 09, 2020

    Yes, i had executed mentioned commands. And so far, everything is normal. I hope, it should be ever lasting.

     

    Mayur

  • Rahul_Kaul's avatar
    Rahul_Kaul
    Icon for Cirrus rankCirrus
    Apr 09, 2020

    Hi Mayur, I had faced same issue and also in my case the two commands "bigstart restart restjavad and

    bigstart restart restnoded" resolved this issue and was never seen again since then.