Forum Discussion

RobertS1's avatar
RobertS1
Icon for Nimbostratus rankNimbostratus
Jan 20, 2017

EUD not working on iSeries (i4000 & i5000)

Hello F5-ers,

We always run the EUD test on new hardware to make sure there are no DOA issues. So projects don't frustrated if there is an issue and the engineer finds out when the device goes into production. Now we have four new iSeries devices, but we are unable to run the EUD test.

Used these resources: https://support.f5.com/kb/en-us/products/big-ip_ltm/releasenotes/related/relnotes_eud.htmlrn_new_sf320

https://support.f5.com/kb/en-us/products/big-ip_ltm/releasenotes/related/eud-sf.html

Ran the EUD first on a i4800, pick 'End User Diagnostics' from the grub boot loader. (connected via serial with putty)

Preparing the Enter Diagnostic Software, Please Wait....
Setup Box
Started alogd ... [OK]
Started aserviced... [OK]
Started arestd ... [OK]
Loading QAT...
...
...
Loading FPGA...
    HSB IO_12.0.11.1 loading successfully.

To check for the latest version of the EUD, including details of function changes, go to:
https://support.f5.com/kb/en-us/products/big-ip_ltm/releasenotes/related/relnotes_eud.html

And then nothing happens anymore. On the display of the F5 itself it says "EUD in process, please wait" we let one F5's in this state for about 6 hours... nothing happened.

Also ran the EUD from USB-stick, same result. There is only 1 EUD version available now (EUD_SF-v3.2.0)

Then also tried to run EUD on a i5800 unit and i4600 units, all same result.

Anyone else ran into this?

Regards, Robert

application delivery
eud
hardware
LTM
  • Kevin_K_51432's avatar
    Kevin_K_51432
    Historic F5 Account
    Jan 20, 2017

    Morning Robert, I downloaded the latest EUD to the /var/tmp directory, ran the im command and then booted into the EUD with no issue. I don't have much experience here, but when you installed the im, did the system indicate a successful install?

     im EUD_SF-3.2.0.28.0.im
Logical volume disk management detected.
final
update
info: media has tm_install version 2.9.0, release 19.0
info: system has tm_install version 2.8.11, release 17.0
..................................................................................
7578 blocks
/var/tmp
/tmp/rpmdisk.b8qC41 /var/tmp
info: Looking for system diagnostics package.
info: Testing integrity of EUD package.
info: OK
info: Updating system diagnostics.
info: Best available EUD release is 3.2.0.28.0
info: System current EUD release is 3.1.0.60.0
info: EUD update is necessary.
info: Searching for existing EUD on sda.dat.boot
info: Installing EUD release 3.2.0.28.0
info: OK
**************************************************************
 Update complete.
 For more information on this version of the EUD, please
 refer to the release notes available on the support
 web site (https://support.f5.com).
**************************************************************

 eud_info
3.2.0.28.0
  • RobertS1's avatar
    RobertS1
    Icon for Nimbostratus rankNimbostratus
    Jan 21, 2017

    Thank you for testing Kevin, did you try to run the actual EUD test? Monday I'm in the office again and can test it this way. All five F5's I tested EUD on were already running version 3.2.0.28.0 out of the box. Don't know if I can overwrite with the same version, will test Monday.

     

  • Kevin_K_51432's avatar
    Kevin_K_51432
    Historic F5 Account
    Jan 22, 2017

    Hi Robert, I ran the test, below are the results. I'd be sure to log in as root for the re-install.

    Select a Menu Item: s
Display Summary

******************* TEST SUMMARY *****************
     1 System Report                  PASSED
     2 Transceiver Report             PASSED
     3 Sensor Test                    PASSED
     4 Memory Test                    PASSED
     5 Drive Test                     PASSED
     6 Packet Path Test               PASSED
     7 Power Supply Test              PASSED
     8 Fan Test                       PASSED
**************************************************
Total number of tests that ran:      8
Total number of tests that passed:   8
Total warnings in log:               0
Total errors in log:                 0
   Overall Test Result: PASSED


==================================================
Product:       F5 Networks End User Diagnostics
Build:         EUD_SF build 3.2.0.28.0
Platform:      BIG-IP i5000 Series
Serial Number: f5-abcd-efgh
==================================================

Appliance Tests:
 1   System Report ........................... PASSED
 2   Transceiver Report ...................... PASSED
 3   Sensor Test ............................. PASSED
 4   Memory Test (20 min) .................... PASSED
 5   Drive Test .............................. PASSED
 6   Packet Path Test ........................ PASSED
 7   Power Supply Test ....................... PASSED
 8   Fan Test ................................ PASSED

Interactive Tests:
20   LED Test (Interactive)
21   LCD Test (Interactive)

    Kevin

  • RobertS1's avatar
    RobertS1
    Icon for Nimbostratus rankNimbostratus
    Jan 23, 2017

    I took an other i4000 of the shelve (other units from Friday are send out) to test EUD. This one had (eud_info) 3.1.0.60.0 pre-installed.

    Starting F5 Networks Linux Test Environment

Identifying motherboard...
Configuring for C115 motherboard...
.
.
.
.
To check for the latest version of the EUD, including details
of functional changes, go to:
https://support.f5.com/kb/en-us/products/big-ip_ltm/releasenotes/related/relnotes_eud.html

==================================================
Product:       F5 Networks End User Diagnostics
Build:         EUD_SF build 3.1.0.60.0
Platform:      BIG-IP i4000 Series
Serial Number: f5-xxxx-xxxx
==================================================

    So is working correctly. I updated the EUD to 3.2.0.28.0 and tried to run again and still works like it should...

    I asked my colleague to check the EUD on the other units that had the issue Friday.