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FAJUMO's avatar
FAJUMO
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May 08, 2024

Could not connect to SMTP host.

Getting the below error when i tried to query our SMTP server from the GUI SMTP Error: Could not connect to SMTP host.

Same could connect when i tried it from the Cli

  • From CLI: telnet host 25

    If you get no answer, then check the routing and make sure F5 has a route to the host if it is not directly connected. If routing is OK then check if there is any firewall in the path that is blocking the traffic

    • FAJUMO's avatar
      FAJUMO
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      Hello Amine,

      Thanks for your swift response.

      I could telnet to port 25 to the said IP using CLI.

      but when i query from the GUI

      System  ››  Configuration : Device : SMTP  ››  SMTP_Host

      click test connection i get "SMTP Error: Could not connect to SMTP host."

      • FAJUMO's avatar
        FAJUMO
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        SEE the output below
        14:10:14.630034 IP 10.158.11.74.25 > 10.161.6.6.60672: Flags [P.], seq 1:106, ack 
        14:10:24.625476 IP 10.158.11.74.25 > 10.161.6.6.33740: Flags [P.], seq 1:106, ack 2, win 8195, options [nop,nop,TS val 1601907323 ecr 1568290787], length 105: SMTP: 220 MBX01.etexample.com Microsoft ESMTP MAIL Service ready at Thu, 9 May 2024 14:10:23 +0100 in slot1/tmm1 lis=
        14:10:24.625559 IP 10.161.6.6.33740 > 10.158.11.74.25: Flags [R], seq 4003805261, win 0, length 0 out slot1/tmm1 lis=
        14:10:24.625728 IP 10.158.11.74.25 > 10.161.6.6.33740: Flags [F.], seq 106, ack 2, win 8195, options [nop,nop,TS val 1601907323 ecr 1568290787], length 0 in slot1/tmm1 lis=
        14:10:24.625736 IP 10.161.6.6.33740 > 10.158.11.74.25: Flags [R.], seq 2, ack 107, win 0, length 0 out slot1/tmm1 lis=

  • Can you test sending an actual report instead of clicking 'Test connection', there is a known bug with this button: Bug ID 868801 (f5.com)

    If it is not related to this bug, then can you share an output of the following command while testing from the GUI (x.x.x.x being the mail server):

    tcpdump -nni 0.0 host x.x.x.x and port 25

    If there is no output, then use:

    tcpdump -nni eth0 host x.x.x.x and port 25