Forum Discussion

daboochmeister's avatar
daboochmeister
Icon for Cirrus rankCirrus
Jul 28, 2015

APM RSA first-time "reset PIN" prompts not appearing

Environment: LTM 11.5.2 plain on Big-IP 4200v, using RSA authentication via RADIUS AAA server

 

We have the described environment, and use RSA authentication without issues on a number of portal configurations.

 

However, in setting up a new access profile, for some reason the first-time RSA PIN reset screens don't render correctly - the fields are displayed, but the description of each field (the boilerplate text saying first "You have to pick a new PIN, are you ready to begin (y|n)", and then "Enter new PIN from 4 - 8 characters") does NOT appear. The fields work ... but it's a horrendous training issue for this new group of users if we can't get some description to appear next to the fields.

 

I've checked in customization | localization, in the "SecurID prompt messages" list, and the prompts are there and correct, matching what is in place for other access profiles that don't exhibit the same problem. The default language is English, just like the other access profiles.

 

Has anyone experienced this issue? Thoughts?

 

BIG-IP Access Policy Manager (APM)
securid pin reset
security

1 Reply

  • Seth_Cooper's avatar
    Seth_Cooper
    Icon for Employee rankEmployee
    Jul 28, 2015

    Hi!

    This issue is Bug 486268. It is fixed in 11.5.3 or you can apply a workaround to the logon.inc pages through advanced customization.

    replace at page logon.inc

by


and comment out 
header.innerHTML = "";
to look like
//header.innerHTML = "";

    Hope this helps!

    Seth