Antivirus check getting fail in F5 APM policy

If you go to 'System'>'Software Management'>'Antivirus Check Updates' then click on the 'Device EPSEC Status' tab. You will see which epsec version you have installed. If you click on the version number (highlighted blue link) you will get a popup that is the supported version chart.

Look at the chart and see if your version is supported. If not then you can check which EPSEC version you have and then check the downloads.f5.com to see if there is a newer version. If a newer version is available the please install it and try again.

If you have the newest version and your AV is listed as supported and the check is still failing then you can try uninstalling and reinstalling the client side components. You will use the f5wininfo.exe tool also known as the "Client Troubleshooting Utility" which can be found on the F5 BigIP home screen to remove the components.

If all this doesn't work I would suggest opening a support case.

Seth

Turn up APM logging to debug and try again. Once it fails look in the access logs. You should a set of variables under session.check_software.av.last.* that'll be the collection of AV data for that session.

Hi Guys,

is there any updates here? I am encountering the same issue. See error message below.

You have failed the antivirus check and these are the possible reasons. 1. Please ensure the antivirus definition is not more than 20 days. 2. No antivirus software installed. 3. Unsupported antivirus software. Click here to continue

Please help to resolve