Antivirus check getting fail in F5 APM policy

If you go to 'System'>'Software Management'>'Antivirus Check Updates' then click on the 'Device EPSEC Status' tab. You will see which epsec version you have installed. If you click on the version number (highlighted blue link) you will get a popup that is the supported version chart.

Look at the chart and see if your version is supported. If not then you can check which EPSEC version you have and then check the downloads.f5.com to see if there is a newer version. If a newer version is available the please install it and try again.

If you have the newest version and your AV is listed as supported and the check is still failing then you can try uninstalling and reinstalling the client side components. You will use the f5wininfo.exe tool also known as the "Client Troubleshooting Utility" which can be found on the F5 BigIP home screen to remove the components.

If all this doesn't work I would suggest opening a support case.

Seth