Unable to update signature

[unavailable]

Hi Team,

recently  I have tried to update signature on my F5 but, when I try to do it, the system does not update it.

i verified if it can contact

• Host servers
• callhome.f5.com port 443
• activate.f5.com port 443

 both urls has been reached .

In  the tomcat logs I have

# tail -f /var/log/tomcat/liveupdate.log
2023-07-10 11:33:08 INFO System:18 - command = /usr/share/live-update/bin/discover_behavioral_waf
2023-07-10 11:33:09 INFO System:41 - command output = {"isLicensed":false,"isReady":true,"isProvisioned":true}

You need to known that the license is ok, I verified by F5 site

I attached at this ticket the screen about the activities that the asm has been done when try to install update .

May be I need to restart tomcat services ?

Many thanks for your time.

Awaiting news.

Rgds,

 

[whisperer]

Have you reviewed the following article first?

https://my.f5.com/manage/s/article/K82512024

[unavailable]

Hi Wisperer,

many thanks for your reply.

I have read the article and I have sent message to the customer to ask when is possible to do it ; even if ,  I think that this solution is more adapt to fix the problem

https://my.f5.com/manage/s/article/K14900532

Rgds,

[LiefZimmerman]

@unavailable,
If your issue was resolved please choose Accept As Solution on one (or more - even your own) replies.

This helps other members find answers more quickly and confirms the efforts of those who helped.
Thanks for being part of our community.
Lief