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Error Code 9002: Antivirus software check failed

vignesh
Nimbostratus
Nimbostratus

In network endpoint inspector, throws error: Error Code 9002: Antivirus software check failed

how to fix these issue?

3 REPLIES 3

Lidev
MVP
MVP

Hi vignest,

 

This message is diplayed when there's a failure in antivirus software detection on the client computer.

So first, check the availability of antivirus on client computer.

 

Regards

vignesh
Nimbostratus
Nimbostratus

Hi Lidev,

I have windows defender available in computer.

I can get full scan with computer, Update the protection updates also.

But still the issue occurs.

 

Regards

boneyard
MVP
MVP

are you an end user or the F5 admin?

 

if an F5 admin, check what the APM settings are, are all anti-viruses allowed and which version of opswat is used.