Error Code 9002: Antivirus software check failed

[vignesh]

In network endpoint inspector, throws error: Error Code 9002: Antivirus software check failed

how to fix these issue?

[Lidev]

Hi vignest,

This message is diplayed when there's a failure in antivirus software detection on the client computer.

So first, check the availability of antivirus on client computer.

Regards

[vignesh]

Hi Lidev,

I have windows defender available in computer.

I can get full scan with computer, Update the protection updates also.

But still the issue occurs.

Regards

[boneyard]

are you an end user or the F5 admin?

if an F5 admin, check what the APM settings are, are all anti-viruses allowed and which version of opswat is used.