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Nuno_xzorp's avatar
Nuno_xzorp
Icon for Altostratus rankAltostratus
Sep 12, 2021

Big5 LTM GUI not reachable but can ping

Hi,

I'm very new in BIG5, I would like to ask your help, I had a power cut and when the power came up, I wasn't able to access the management GUI but I can ping, also when I tried to ssh, it promps for user/password but it doesn't accept none of the accounts credentials, the only way I can access at the moment is via console, the software image I'm using is BIGIP-14.1.2.8-0.0.7

I tried to restart the httpd and tomcat but didn't produce any change.

Any ideas?

Thanks

BIG-IP
cloud
LTM

12 Replies

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  • oguzy's avatar
    oguzy
    Icon for Cirrostratus rankCirrostratus
    Sep 12, 2021

    Hi Nuno_xzorp,

     

    When you connect your bigip device via console, do you see any errors in /var/log/httpd/httpd_errors logs?

    Please make sure https service is working on bigip device.

     

    Have a nice day.

     

     

     

     

    • Nuno_xzorp's avatar
      Nuno_xzorp
      Icon for Altostratus rankAltostratus
      Sep 12, 2021

      Hi oguzy,

      I checked that but don't see any error.

      Meantime I found the mgmt port mac-address last digit is diferent from listed on switch arp entry, not sure if this have influence because I can ping and reach via ssh.

      Thanks

      • oguzy's avatar
        oguzy
        Icon for Cirrostratus rankCirrostratus
        Sep 12, 2021

        Hİ Nuno_xzorp,

        As you said in your first post, you could not login via ssh due to wrong credentials. In the second post the mac address is different in the arp record. Could you please make sure you try to connect the right device? I mean after power issue, the bigip may get a new IP address. Please connect via console again, and check your IP address of bigip device. If it is the same IP with the address you are pinging, then check your listening port in your bigip device via netstat command and share with us the result.

        netstat -ano | grep LISTEN | grep 443
  • Nuno_xzorp's avatar
    Nuno_xzorp
    Icon for Altostratus rankAltostratus
    Sep 12, 2021

    Hi oguzy, I tried but it gave me the following message ".Could not open connection to the host, on port 443: Connect failed"

    I'm not using any proxy in my browser settings.

    I checked also httpd port :

    sys httpd {

      ssl-port 443

    }

    I don't have any firewall in between and I'm trying from same subnet

    any clue?

     

    Thanks

    • oguzy's avatar
      oguzy
      Icon for Cirrostratus rankCirrostratus
      Sep 12, 2021

      Hi Nuno_xzorp,

      Although both devices are on the same network, and port 443 listens on the bigip, you could not reach.

      Could you please start a tcpdump on your management interface of bigip device, and try to telnet again? I wonder if you see the SYN packet on the tcpdump? 

      tcpdump -nni name_of_mgmt_interface port 443
      • Nuno_xzorp's avatar
        Nuno_xzorp
        Icon for Altostratus rankAltostratus
        Sep 13, 2021

        Hi oguzy,

        thanks for the reply. Sorry to be able to answer just now. So I did like you suggested for port 443:

        1) # tcpdump -nni mgmt port 443

        tcpdump: verbose output suppressed, use -v or -vv for full protocol decode

        listening on mgmt, link-type EN10MB (Ethernet), capture size 65535 bytes

         

        ^C

        0 packets captured

        0 packets received by filter

        0 packets dropped by kernel

         

        2) I also tried one thing, capturing port 22 while doing a ssh connection, but surprisely I got nothing (but got the ssh prompt):

        # tcpdump -nni mgmt port 22 

        tcpdump: verbose output suppressed, use -v or -vv for full protocol decode

        listening on mgmt, link-type EN10MB (Ethernet), capture size 65535 bytes

        ^C

        0 packets captured

        0 packets received by filter

        0 packets dropped by kernel

         

        what do you think?