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Nuno_xzorp's avatar
Nuno_xzorp
Icon for Altostratus rankAltostratus
Sep 12, 2021

Big5 LTM GUI not reachable but can ping

Hi, I'm very new in BIG5, I would like to ask your help, I had a power cut and when the power came up, I wasn't able to access the management GUI but I can ping, also when I tried to ssh, it promps ...
BIG-IP
cloud
LTM
oguzy's avatar
oguzy
Icon for Cirrostratus rankCirrostratus
Sep 12, 2021

Hi Nuno_xzorp,

 

When you connect your bigip device via console, do you see any errors in /var/log/httpd/httpd_errors logs?

Please make sure https service is working on bigip device.

 

Have a nice day.

 

 

 

 

  • Nuno_xzorp's avatar
    Nuno_xzorp
    Icon for Altostratus rankAltostratus
    Sep 12, 2021

    Hi oguzy,

    I checked that but don't see any error.

    Meantime I found the mgmt port mac-address last digit is diferent from listed on switch arp entry, not sure if this have influence because I can ping and reach via ssh.

    Thanks

    • oguzy's avatar
      oguzy
      Icon for Cirrostratus rankCirrostratus
      Sep 12, 2021

      Hİ Nuno_xzorp,

      As you said in your first post, you could not login via ssh due to wrong credentials. In the second post the mac address is different in the arp record. Could you please make sure you try to connect the right device? I mean after power issue, the bigip may get a new IP address. Please connect via console again, and check your IP address of bigip device. If it is the same IP with the address you are pinging, then check your listening port in your bigip device via netstat command and share with us the result.

      netstat -ano | grep LISTEN | grep 443
    • Nuno_xzorp's avatar
      Nuno_xzorp
      Icon for Altostratus rankAltostratus
      Sep 12, 2021

      Hi oguzy,

      Thank you for reply.

      Yes, the ip address is the same, the result of the command is:

      tcp6    0   0 :::443         :::*          LISTEN   off (0.00/0/0)

       

      thanks for letting me know.

       

    • oguzy's avatar
      oguzy
      Icon for Cirrostratus rankCirrostratus
      Sep 12, 2021

      Hi Nuno_zorp,

      Ok, the bigip listens on port 443. Could you please try to reach from terminal of your local PC to bigip via telnet?

      telnet bigip_IP 443

      If the output of telnet is connected, then we can say we have layer4 connectivity. Also, if you use proxy in your browser settings, please disable it and try to connect https://bigip_IP