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rio_sibuea_7750's avatar
rio_sibuea_7750
Icon for Nimbostratus rankNimbostratus
Feb 17, 2011

Windows Terminal Service disconnected intermittently

Hello,

 

 

We setup a load balancing configuration to load balance a number of Windows Terminal Servers.

 

We set it up using a customized TCP Profile, with the timeout set to 36000 seconds.

 

 

How come the customer is still intermittently experiencing disconnection?

 

 

Any idea?

 

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  • hooleylist's avatar
    hooleylist
    Icon for Cirrostratus rankCirrostratus
    Feb 17, 2011
    If you haven't already, you could run tcpdumps on the client and serverside VLAN(s) to see what's happening. If you need help capturing or analyzing the tcpdumps, you can check SOL411 or open a case with F5 Support.

     

     

    sol411: Overview of packet tracing with the tcpdump utility

     

    http://support.f5.com/kb/en-us/solutions/public/0000/400/sol411.html

     

     

    It might also be useful to check the other timeouts that might effect the connections:

     

     

    sol7606: Overview of BIG-IP idle session timeouts

     

    http://support.f5.com/kb/en-us/solutions/public/7000/600/sol7606.html

     

     

    Aaron