Unable to update signature

Have you reviewed the following article first?

https://my.f5.com/manage/s/article/K82512024

Hi Wisperer,

many thanks for your reply.

I have read the article and I have sent message to the customer to ask when is possible to do it ; even if ,  I think that this solution is more adapt to fix the problem

https://my.f5.com/manage/s/article/K14900532

Rgds,

unavailable,
If your issue was resolved please choose Accept As Solution on one (or more - even your own) replies.

This helps other members find answers more quickly and confirms the efforts of those who helped.
Thanks for being part of our community.
Lief

Currently, I am facing the same problem.

How did you solve this problem?

var/log/tomcat/liveupdate.log

2026-06-11 17:47:55 INFO  System:18 - command = /usr/bin/file /var/lib/hsqldb/live-update/update-files/ASM-AttackSignatures_20260527_180054.im 

2026-06-11 17:47:55 INFO  System:41 - command output = /var/lib/hsqldb/live-update/update-files/ASM-AttackSignatures_20260527_180054.im: # ISO 9660 CD-ROM filesystem data 'CDROM'

2026-06-11 17:47:55 INFO  System:18 - command = /bin/bsdtar xfO /var/lib/hsqldb/live-update/update-files/ASM-AttackSignatures_20260527_180054.im metadata.xml 

2026-06-11 17:47:55 INFO  System:41 - command output = <asmAttackSignaturesImage version="1.0">    <version>20260527_180054</version>    <description>ASM Attack Signatures file 20260527_180054</description>    <package_filename_length>1615668</package_filename_length>    <supportedProducts>    <product><name>BIG-IP</name>    <version>17.5.1</version>    </product>    </supportedProducts>    </asmAttackSignaturesImage>

Why would "isLicensed" appear as both "true" and "false"?

2026-06-11 17:47:55 INFO  System:41 - command output = {"isLicensed":true,"isReady":true,"isProvisioned":true}

2026-06-11 17:47:55 INFO  System:18 - command = /usr/share/live-update/bin/discover_behavioral_waf 

2026-06-11 17:47:55 INFO  System:41 - command output = {"isLicensed":false,"isReady":true,"isProvisioned":true}

2026-06-11 17:47:55 INFO  System:18 - command = /usr/share/live-update/bin/discover_bot_signatures 

2026-06-11 17:47:56 INFO  System:41 - command output = {"isLicensed":false,"isReady":true,"isProvisioned":true}

2026-06-11 17:47:56 INFO  System:18 - command = /usr/share/live-update/bin/discover_browser_challenges 

2026-06-11 17:47:56 INFO  System:41 - command output = {"isLicensed":true,"isReady":true,"isProvisioned":true}

2026-06-11 17:47:56 INFO  System:18 - command = /usr/share/live-update/bin/discover_asm_attack_signatures 

2026-06-11 17:47:56 INFO  System:41 - command output = {"isLicensed":true,"isReady":true,"isProvisioned":true}

2026-06-11 17:47:56 INFO  System:18 - command = /usr/share/live-update/bin/discover_threat_campaigns 

2026-06-11 17:53:14 ERROR Transaction:52 - 

java.lang.IndexOutOfBoundsException

        at org.datanucleus.store.rdbms.query.ForwardQueryResult.get(ForwardQueryResult.java:500)

        at com.f5.liveupdate.resources.AvailabilityResource.getBy(AvailabilityResource.java:60)

        at com.f5.liveupdate.resources.AvailabilityResource.access$000(AvailabilityResource.java:28)

        at com.f5.liveupdate.resources.AvailabilityResource$1.call(AvailabilityResource.java:71)

        at com.f5.liveupdate.resources.AvailabilityResource$1.call(AvailabilityResource.java:69)

        at com.f5.storage.Transaction.call(Transaction.java:44)

        at com.f5.liveupdate.resources.AvailabilityResource.getAvailability(AvailabilityResource.java:69)

        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

        at java.lang.reflect.Method.invoke(Method.java:498)

        at org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory$1.invoke(ResourceMethodInvocationHandlerFactory.java:81)

        at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:144)

        at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:161)

        at org.glassfish.jersey.server.model.internal.JavaResourceMethodDispatcherProvider$TypeOutInvoker.doDispatch(JavaResourceMethodDispatcherProvider.java:205)

        at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:99)

        at org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:389)

        at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:347)

        at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:102)

        at org.glassfish.jersey.server.ServerRuntime$2.run(ServerRuntime.java:326)

        at org.glassfish.jersey.internal.Errors$1.call(Errors.java:271)

        at org.glassfish.jersey.internal.Errors$1.call(Errors.java:267)

        at org.glassfish.jersey.internal.Errors.process(Errors.java:315)

        at org.glassfish.jersey.internal.Errors.process(Errors.java:297)

        at org.glassfish.jersey.internal.Errors.process(Errors.java:267)

        at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:317)

        at org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:305)

        at org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:1154)

        at org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:473)

        at org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:427)

        at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:388)

        at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:341)

        at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:228)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)

        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)

        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:494)

        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)

        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)

        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)

        at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1136)

        at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)

        at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318)

        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

        at java.lang.Thread.run(Thread.java:748)

var/log/restjavad.0.log

[WARNING][28143][11 Jun 2026 10:17:18 UTC][RestOperation] java.lang.IllegalStateException: complete() of GET http://localhost:8100/tm/live-update/asm-attack-signatures/install-schedule from https://10.200.68.199/dms/live_update/live_update.php 10.245.28.130 called with incompatible status code 500 so redirecting to failed()

        at com.f5.rest.common.RestOperation.complete(RestOperation.java:2352)

        at com.f5.rest.workers.liveupdate.LiveUpdateGenericWorker$1.run(LiveUpdateGenericWorker.java:234)

        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)

        at java.util.concurrent.FutureTask.run(FutureTask.java:266)

        at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)

        at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)

        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

        at java.lang.Thread.run(Thread.java:748)