Forum Discussion

Ram_T_S's avatar
Ram_T_S
Icon for Altostratus rankAltostratus
Feb 14, 2018

Unable to access the dashboard page

Hi Team,

 

Recently i have upgraded my LTM from 12.1.2 to 13.1.0.2. Post upgrade i'm unable to launch the dashboard page and showing the error as "unrecoverable communication error, close the window and login through the BIG-ip configuration utility" Please help me to fix this issue.

 

BIG-IP
security
  • JG's avatar
    JG
    Icon for Cumulonimbus rankCumulonimbus
    Feb 14, 2018

    You must be using Firefox then.

     

    The workaround I have is to use Chrome instead.

     

  • Dan_Bowman's avatar
    Dan_Bowman
    Icon for Cirrus rankCirrus
    Feb 16, 2018

    Verified the same issue in 13.1.0.2 here also - is there a bug ID for this yet to keep track of it?

     

    Would have knocked my Ops monitor dashboard off had I upgraded those particular devices

     

  • Anesh's avatar
    Anesh
    Icon for Cirrostratus rankCirrostratus
    Mar 01, 2018

    Try the below:

    • Login in via cli

      bigstart restart httpd
bigstart restart tomcat

    • Clear browser cache and open webui