Forum Discussion

Andy-didnt-like-uucp's avatar
Andy-didnt-like-uucp
Icon for Cirrus rankCirrus
Aug 08, 2023

unable create service case in my.f5.com

Guys
subject. every time i enter either S/N of my fresh r2800 or last 7 signs of base reg key page responds it's invalid. capital not capital - the same effect. Help!!!

devops
  • Leslie_Hubertus's avatar
    Leslie_Hubertus
    Aug 08, 2023

    That's frustrating! Unfortunately (at least to me, because I dislike talking on the phone), as Aubrey said you'll need to call Support. 

    North America: 1-888-882-7535 Outside North America: +800 11 ASK 4 F5

    Or call your regional F5 Support number.

  • Leslie_Hubertus's avatar
    Leslie_Hubertus
    Aug 08, 2023

    If you have access to your actual contract with F5, it'll be there. Otherwise, you can contact your account rep and they'll know.

    If you're calling Support, I think you can press 0 or say "representative" to get to a person. 

  • Leslie_Hubertus's avatar
    Leslie_Hubertus
    Ret. Employee
    Aug 08, 2023

    That's frustrating! Unfortunately (at least to me, because I dislike talking on the phone), as Aubrey said you'll need to call Support. 

    North America: 1-888-882-7535 Outside North America: +800 11 ASK 4 F5

    Or call your regional F5 Support number.

  • AubreyKingF5's avatar
    AubreyKingF5
    Icon for Moderator rankModerator
    Aug 08, 2023

    This happens when people haven't called in a case on specific units before. Have you physically called in so your email is attached to those two units? If not, call in.

    • Andy-didnt-like-uucp's avatar
      Andy-didnt-like-uucp
      Icon for Cirrus rankCirrus
      Aug 08, 2023

      to spell stuff to operator symbol by symbol during the call as i may assume. it's cool invention.
      could u pls advice where i can familiarize myself with rules of service usage bound to my support contract?
      thanks

      • Leslie_Hubertus's avatar
        Leslie_Hubertus
        Ret. Employee
        Aug 08, 2023

        If you have access to your actual contract with F5, it'll be there. Otherwise, you can contact your account rep and they'll know.

        If you're calling Support, I think you can press 0 or say "representative" to get to a person. 

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