Forum Discussion
AltocumulusTroubleshooting a popup problem...
I have an application that is front ended by the F5. You can login and get to content fine. There is a place where you come to a landing page and it has files you can look at. If you click one of the documents it pops up a new window that never actually connects. It looks like the URL in the popup window should work but it never connects. If you go on the private network and do the same the popup works fine. If you change your settings so that the new window opens as a tab rather than a popup it works. Not sure where to go with this for troubleshooting. Is there a feature I need to add for popup windows to work? Thanks for your help as always! Joe
1 Reply
- Kevin_Stewart
Employee
This might be a "reverse proxy problem". Is the site doing SSL on the outside of the F5, and/or using different URLs between inside and outside?
The first I'd do is start a client side capture (HTTPWatch, Fiddler, etc.) and look at what the browser is doing. You'll likely see the browser attempt to access some URL that doesn't exist external to the environment (why it works on the inside). If you find a bad URL, look for this URL in a previous response.
